Table 1 further illustrates this example:
Table 1: SHIFT Key Operation for Queue Status
Key Number | With No Shift | After 1st Shift | After 2nd Shift | After 3rd Shift |
1 | Agent Group 1 | Agent Group 5 | Agent Group 9 | Agent Group 1 |
2 | Agent Group 2 | Agent Group 6 | none | Agent Group 2 |
3 | Agent Group 3 | Agent Group 7 | none | Agent Group 3 |
4 | Agent Group 4 | Agent Group 8 | none | Agent Group 4 |
Need a reminder?
If you forget how many times you have pressed the SHIFT key:
1.Press SUPERKEY.
2.Press SHIFT.
The shift count appears in the display.
17
