Agent Status | Mitel 4150 instruction

AGENT STATUS

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Mitel 4150 manual Agent Status

Contents

ACD Page Contents Page Getting Started Page Introduction You have easy access to informationSupervisor or senior supervisor? One or more agent groups? To Install a Headset no feature control switch Using a Headset Enabling/Disabling Headset Operation To Install a Headset with Feature Control Switch Handling Calls with a Headset with Feature Control Switch Handling Calls with a Headset no Feature Control Switch Logging In / Out To logTo log out Page Queue Status Page Displaying a Group’s Queue Status Queue Status at a Glance Displaying Reports To display queue status reportsTo display agent status reports Scrolling Through Reports To scroll through group status reportsTo scroll through agent status reports An example About the Shift Key Need a reminder? Page Agent Status Page About Agent Status Keys Agent Status at a GlanceDisplaying an Agent’s Status Displaying Agent Status Reports With No Shift After 1st Shift After 2nd Shift After 3rdShift Page Agent Monitoring Page About Agent Monitoring Are your agents notified?You can just listen or you can join the conversation To monitor an agent Few conditions Agent Help Responding to a Help requestIf your telephone is busy Page Reports and Indicators Page Queue Status Reports Queue Status Reports Agent Status Reports Status Indicators Additional Features Page Setting up a 3-party conference Some Additional FeaturesPlacing a call on hold Transferring a callPage