Contents

GETTING STARTED

 

Introduction

5

Using a Headset

6

Logging In / Out

9

QUEUE STATUS

 

Queue Status at a Glance

13

Displaying a Group’s Queue Status

13

Displaying Reports

14

Scrolling Through Reports

15

About the SHIFT Key

16

AGENT STATUS

 

About Agent Status Keys

21

Agent Status at a Glance

21

Displaying an Agent’s Status

21

Displaying Agent Status Reports

22

About the Shift Key

23

AGENT MONITORING

 

About Agent Monitoring

27

Agent Help

29

REPORTS AND INDICATORS

 

Queue Status Reports

33

Agent Status Reports

34

Status Indicators

34

ADDITIONAL FEATURES

 

Some Additional Features

37

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Mitel 4150 manual Contents