Displaying Agent Status Reports | Mitel 4150 guide

Displaying Agent Status Reports

You can display agent status reports by pressing keys on the dial pad.

To display agent status reports:

1.Press an AGENT STATUS key.

2.Press a key on the dial pad.

The report associated with that key is displayed. Refer to Table 4 in the Reports and Indicators section for a list of the available agent reports.

3.Press the Next Report or Prev Report softkey to scroll through the agent status reports.

4.Press the Next Agent or Prev Agent softkey to display the same report for other agents in your group.

5.Press another AGENT STATUS key -or-

Press SUPERKEY to exit.

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Mitel 4150 manual Displaying Agent Status Reports, To display agent status reports

Contents

ACD Page Contents Page Getting Started Page You have easy access to information IntroductionSupervisor or senior supervisor? One or more agent groups? Using a Headset To Install a Headset no feature control switch To Install a Headset with Feature Control Switch Enabling/Disabling Headset Operation Handling Calls with a Headset no Feature Control Switch Handling Calls with a Headset with Feature Control Switch Logging In / Out To logTo log out Page Queue Status Page Queue Status at a Glance Displaying a Group’s Queue Status Displaying Reports To display queue status reportsTo display agent status reports Scrolling Through Reports To scroll through group status reportsTo scroll through agent status reports About the Shift Key An example Need a reminder? Page Agent Status Page About Agent Status Keys Agent Status at a GlanceDisplaying an Agent’s Status Displaying Agent Status Reports With No Shift After 1st Shift After 2nd Shift After 3rdShift Page Agent Monitoring Page About Agent Monitoring Are your agents notified?You can just listen or you can join the conversation Few conditions To monitor an agent Agent Help Responding to a Help requestIf your telephone is busy Page Reports and Indicators Page Queue Status Reports Queue Status Reports Status Indicators Agent Status Reports Additional Features Page Some Additional Features Setting up a 3-party conferencePlacing a call on hold Transferring a callPage