Maintenance and Troubleshooting
Introduction
This section contains information on troubleshooting the 5505 Guest IP Phone.
Checklist
Please check:
•Have you used the LAN cable supplied?
•Have you fully inserted the LAN cable into the LAN port on the back of the phone?
•Have you inserted the batteries correctly?
•Have you charged the batteries for 8 hours?
Frequently Asked Questions/Troubleshooting
See the table below for error messages you may see on the 5505 Cordless Handset or problems with the handset or base.
Table 1: 5505 IP Phone Troubleshooting
Problem/Message | Cause | Solution |
|
|
|
Nothing appears in | The handset is not switched on. | Press the end call key for approximately 5 |
the display. |
| seconds or place the handset in the base. |
|
| Charge or replace the batteries. |
|
|
|
The display is not | The display is protected by a | Remove the plastic film. |
clear/seems to be | plastic film. |
|
broken. |
|
|
|
|
|
Base flashes on the | The handset is | Pair the handset. See “Pairing the 5505 Cordless |
display. No | not paired with the base. | Handsets” on page 12. |
connection to base. |
|
|
|
|
|
Room name/ | The handset is outside the range | Move the handset closer to the base. |
number flashes on | of the base. |
|
the display. | The base station is not connected. | Check the main plug on the base station. |
| ||
|
|
|
!REG is displayed | The base is not registered with the |
|
on the handset. | MCD. Possible causes are: |
|
| - network connectivity | Check network connectivity. |
| - DHCP settings - call_srv | |
| - MCD | Check the call_srv setting in DHCP. |
| - phone not programmed on | Check that MCD is operational. |
| MCD | Check programming on MCD and |
| - Incorrect registration PIN |
|
| - Incorrect DN | |
|
| |
|
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