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6150 MCC manual Yhuvlrq Xqh
Models:
6150 MCC
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Configuration window Agents tab
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Contents
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The Employee Properties window appears. See Figure
The Employee Properties box appears. See Figure
The Agents window appears. See Figure
Figure 4 Configuration window Agents tab
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Figure 5 Agent Properties window
The Agent Properties window appears. See Figure
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The Agent Properties window appear. See Figure
The Agent Groups window appears. See Figure
Figure 7 Configuration window Agent Groups tab
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Figure 8 Agent Group Properties window
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Figure 10 Agent Group Members window
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The Queues window appears. See Figure
Figure 11 Configuration window Queues tab
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Figure 12 Queue Properties window
The Queue Properties window appears. See Figure
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The Queue Properties window appears. See Figure
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The Responses window appears. See Figure
Figure 14 Configuration window Responses tab
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Figure 15 Response Message Properties window
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The Add Account Code window appears. See Figure
Figure 19 Your Site Configuration window
Figure 18 Add Account Code window
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The Delete Account Code window appears. See Figure
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Figure 22 Your Site Configuration window
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The Inbox Microsoft Outlook window appears
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Figure 24 Microsoft Outlook 6150 MCC Inbox
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The Options window appears. See Figure
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Figure 33 6150 MCC logged on and available
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Figure 34 6150 MCC Logout
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Figure 35 Set Make Busy
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Figure 36 Morning Break
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Figure 37 Remove Make Busy
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Figure 39 6150 MCC Account Codes window
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The 6150 MCC Transfer window appears. See Figure
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Figure 41 6150 MCC Transfer window
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Figure 43 6150 MCC e-mailresponse window
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No history is currently displayed. See Figure
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Figure 45 Display Current Case
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Figure 46 Display Entire History
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Figure 47 Display Specific E-mail Message ID
The Message ID box appears. See Figure
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Figure 49 Display Specific E-mail
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Figure 50 Display Current E-mail
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Figure 52 Support - Discussion window
The Untitled - Discussion window appears
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Figure 55 Support queue statistics
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The public folder name is the windows user name