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Mitel 6150 MCC manual Display Specific E-mail, 7RYLHZHPDLOKLVWRU

Models: 6150 MCC

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Figure 49 Display Specific E-mail

7RYLHZHPDLOKLVWRU\

The specific e-mail that you requested appears in the Client History window. (See Figure 49.)

Figure 49 Display Specific E-mail

Image 56

Mitel 6150 MCC manual Display Specific E-mail, 7RYLHZHPDLOKLVWRU

Contents

YHUVLRQ XQH Page RQWHQWV RQILJXULQJ0RQILJXULQJ&&0 6HWWLQJDJHQWDFWLRQV 5HVSRQGLQJWRDQHPDLO9LHZLQJHPDLOKLVWRU\ UHDWLQJDQGXVLQJD0&&WHPSODWH$SSHQGL$ 7RYLHZWKHUHSRVLWRU\0&&7HUPLQRORJ\ 7RYLHZWKHRULJLQDOHPDLOV 7RYLHZWKHHPDLOUHSOLHV0LWHO1HWZRUNV0XOLWPHGLD &RQWDFW&HQWHU 7UDFNDQGGLVWULEXWHHPDLO UHTXHVWVRQILJXULQJ0 0LWHO1HWZRUNV0$GGLQJPSOR\HHV 7RFRQILJXUHHPSOR\HHV2QWKH&RQILJXUDWLRQZLQGRZFOLFNWKHPSOR\HHVWDE OLFN$GGThe Employee Properties window appears. See Figure The Employee Properties box appears. See Figure Figure 4 Configuration window Agents tab The Agents window appears. See Figure$GGLQJ$JHQWV 0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHUThe Agent Properties window appears. See Figure Figure 5 Agent Properties window7RFRQILJXUHDJHQWV 8QGHU1DPHW\SHWKHQDPH 8QGHU1LFNQDPHW\SHWKHQLFNQDPHThe Agent Properties window appear. See Figure Figure 7 Configuration window Agent Groups tab The Agent Groups window appears. See Figure$GGLQJ$JHQW*URXSV 7RFRQILJXUHDJHQWJURXSVFigure 8 Agent Group Properties window HOHWLQJ$JHQW*URXSV 7RFRQILJXUHDJHQWJURXSVOLFNWKH4XHXHVWDE 6HOHFWDTXHXHOLQNHGWRWKHDJHQWJURXS\RXZDQWWRGHOHWHFigure 10 Agent Group Members window $GGLQJDQDJHQWWRDQDJHQWJURXS5HPRYLQJDQDJHQWIURPDQDJHQWJURXS 0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHUFigure 11 Configuration window Queues tab The Queues window appears. See Figure$GGLQJ4XHXHV 7RFRQILJXUHTXHXHVThe Queue Properties window appears. See Figure Figure 12 Queue Properties window0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHU 7\SHWKH3XEOLFROGHU1DPHThe Queue Properties window appears. See Figure 0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHU 6HOHFWWKHTXHXH\RXZDQWWRGHOHWH &OLFNHOHWHFigure 14 Configuration window Responses tab The Responses window appears. See Figure7RFRQILJXUHUHVSRQVHV OLFNWKH5HVSRQVHVWDEFigure 15 Response Message Properties window GLWLQJ5HVSRQVHV HOHWLQJ5HVSRQVHV7RFRQILJXUHUHVSRQVHV OLFNWKH5HVSRQVHVWDERQILJXULQJ&&0 $GGLQJDQ$FFRXQW&RGH0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHU 8VLQJ,QWHUQHWSORUHUW\SHWKH85/KWWS,3DGGUHVV&&0Figure 19 Your Site Configuration window The Add Account Code window appears. See FigureFigure 18 Add Account Code window 7RFRQILJXUH $FFRXQW&RGHVGLWLQJDQ$FFRXQW&RGH 0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHUOLFNWKH$FFRXQW&RGHWDE 5LJKWFOLFNWKH$FFRXQW&RGHVDQGVHOHFWGLWThe Delete Account Code window appears. See Figure $GGLQJD0DNH%XV\5HDVRQ&RGH 0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHUOLFNWKH0DNH%XV\5HDVRQ&RGHVWDE 5LJKWFOLFNWKHILUVW0DNH%XV\&RGHDQGVHOHFW$GGFigure 22 Your Site Configuration window ‡ 0&&6WDUWXS2SWLRQV ‡ 0&&0DLO$UULYDO2SWLRQV KDQJLQJ0&&RSWLRQV‡ 5HDO7LPH6HUYHU&RQQHFWLRQ3DUDPHWHUV 7RFKDQJHWKH,3DGGUHVVDQGSRUW RXEOHFOLFNRQWKH2XWORRNGHVNWRSLFRQOLFN7RROV !2SWLRQV OLFNWKH0&&WDEThe Inbox Microsoft Outlook window appears OLFN7RROV !2SWLRQV 7RYLHZWKH0&&LQERZKHQ2QWKHHSORUHUEDUXQGHU0&&FOLFN$JHQW,QER Figure 24 Microsoft Outlook 6150 MCC Inbox 0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHUThe Options window appears. See Figure 7RYLHZWKH0&&LQERZKHQOLFNWKH0&&WDE OLFN27RGLVSOD\0&&VKRUWFXWV 7RGLVSOD\WKHORJRQZLQGRZZKHQ2XWORRNRSHQV 7RPDNH2XWORRN\RXUWRSZLQGRZZKHQDQHPDLODUULYHV 7RGLUHFWHPDLOWRWKH0&&LQER 0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHU 6HOHFW\RXU0&&LQER FOLFN7RROV !2SWLRQVOLFNWKH0&&WDE &OLFNWKHHOOLSVHVEXWWRQ 6HOHFWWKHVRXQGILOH $9WKDW\RXZDQW &OLFN2SHQ6HWWLQJDJHQWDFWLRQV 7RORJRQWR02SHQ2XWORRN &OLFN$JHQW$FWLRQV !/RJLQ6HHLJXUH OLFNWKH$JHQW,FKHFNERWKDW\RXZLOOXVHWRORJRQ7RORJRIIIURP0 Figure 33 6150 MCC logged on and availableFigure 34 6150 MCC Logout 0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHU7RVHWD0DNH%XV\5HDVRQ&RGH Figure 35 Set Make Busy7RVHWD0DNH%XV\5HDVRQ&RGH 2SHQ2XWORRN7RUHPRYH0DNH%XV\ Figure 36 Morning BreakFigure 37 Remove Make Busy 0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHU5HVSRQGLQJWRDQHPDLO 7RVHWDQ$FFRXQW&RGH Figure 39 6150 MCC Account Codes window0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHU 2QWKH0&&HPDLOZLQGRZFOLFN$FFRXQW&RGHV7RKROGDQHPDLO 7RWUDQVIHUDQHPDLO The 6150 MCC Transfer window appears. See FigureFigure 41 6150 MCC Transfer window 0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHU7RVHW1R5HSO\1HHGHG 7RVHQGDUHSO\9LHZLQJHPDLOKLVWRU\ Figure 43 6150 MCC e-mailresponse window0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHU OLFNWKH&OLHQW+LVWRU\WDENo history is currently displayed. See Figure Figure 45 Display Current Case 7RYLHZ&XUUHQW&DVH0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHU OLFNLVSOD\&XUUHQW&DVHFigure 46 Display Entire History 7RYLHZQWLUH+LVWRU\7RYLHZHPDLOKLVWRU\ OLFNLVSOD\QWLUH+LVWRU\The Message ID box appears. See Figure Figure 47 Display Specific E-mail Message ID7RYLHZD6SHFLILFPDLO 0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHUFigure 49 Display Specific E-mail 7RYLHZHPDLOKLVWRU\Figure 50 Display Current E-mail 7RYLHZWKH&XUUHQWPDLO0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHU OLFNLVSOD\&XUUHQWPDLOUHDWLQJDQGXVLQJD0&&WHPSODWH 7RFUHDWHDWHPSODWHThe Untitled - Discussion window appears Figure 52 Support - Discussion window0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHU OLFN3RVW7RXVHD0&&WHPS ODWH2SHQ\RXU0&&LQER 6HOHFWDQXQDQVZHUHGHPDLO 2SHQ$7HPSODWHV9LHZLQJ0LQL4XHXH1RZ6WDWV 7RYLHZ0LQL4XHXH1RZ6WDWVFigure 55 Support queue statistics $SSHQGL$ QDEOHWHUQDO,QWHUIORZWHUQDO,QWHUIORZ$GGUHVV +ROG5HTXHXH7LPHRXW0&&7HUPLQRORJ\ The public folder name is the windows user name