Manuals / Mitel / Kitchen Appliance / Kitchen Grill

Mitel 6150 MCC manual The Queue Properties window appears. See Figure

Models: 6150 MCC

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The Queue Properties window appears. (See Figure 13.)

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Figure 13 Queue Properties window

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Queues are linked to agent groups. Agent groups are linked to agents. You must first find the agent group(s) linked to the queue you want to delete. Then you must find the agents that are linked with that agent group.

You must delete all agents linked with the agent group before the agent group can be deleted. You will not be permitted to delete an agent group without first deleting the linked agents. Then you must delete the agent group, and only then can you delete the queue.

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Mitel 6150 MCC manual The Queue Properties window appears. See Figure

Contents

YHUVLRQ XQH Page RQWHQWV RQILJXULQJ0RQILJXULQJ&&0 6HWWLQJDJHQWDFWLRQV 5HVSRQGLQJWRDQHPDLO9LHZLQJHPDLOKLVWRU\ UHDWLQJDQGXVLQJD0&&WHPSODWH$SSHQGL$ 7RYLHZWKHUHSRVLWRU\0&&7HUPLQRORJ\ 7RYLHZWKHRULJLQDOHPDLOV 7RYLHZWKHHPDLOUHSOLHV0LWHO1HWZRUNV0XOLWPHGLD &RQWDFW&HQWHU 7UDFNDQGGLVWULEXWHHPDLO UHTXHVWVRQILJXULQJ0 0LWHO1HWZRUNV0$GGLQJPSOR\HHV 7RFRQILJXUHHPSOR\HHV2QWKH&RQILJXUDWLRQZLQGRZFOLFNWKHPSOR\HHVWDE OLFN$GGThe Employee Properties window appears. See Figure The Employee Properties box appears. See Figure Figure 4 Configuration window Agents tab The Agents window appears. See Figure$GGLQJ$JHQWV 0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHUThe Agent Properties window appears. See Figure Figure 5 Agent Properties window7RFRQILJXUHDJHQWV 8QGHU1DPHW\SHWKHQDPH 8QGHU1LFNQDPHW\SHWKHQLFNQDPHThe Agent Properties window appear. See Figure Figure 7 Configuration window Agent Groups tab The Agent Groups window appears. See Figure$GGLQJ$JHQW*URXSV 7RFRQILJXUHDJHQWJURXSVFigure 8 Agent Group Properties window HOHWLQJ$JHQW*URXSV 7RFRQILJXUHDJHQWJURXSVOLFNWKH4XHXHVWDE 6HOHFWDTXHXHOLQNHGWRWKHDJHQWJURXS\RXZDQWWRGHOHWHFigure 10 Agent Group Members window $GGLQJDQDJHQWWRDQDJHQWJURXS5HPRYLQJDQDJHQWIURPDQDJHQWJURXS 0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHUFigure 11 Configuration window Queues tab The Queues window appears. See Figure$GGLQJ4XHXHV 7RFRQILJXUHTXHXHVThe Queue Properties window appears. See Figure Figure 12 Queue Properties window0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHU 7\SHWKH3XEOLFROGHU1DPHThe Queue Properties window appears. See Figure 0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHU 6HOHFWWKHTXHXH\RXZDQWWRGHOHWH &OLFNHOHWHFigure 14 Configuration window Responses tab The Responses window appears. See Figure7RFRQILJXUHUHVSRQVHV OLFNWKH5HVSRQVHVWDEFigure 15 Response Message Properties window GLWLQJ5HVSRQVHV HOHWLQJ5HVSRQVHV7RFRQILJXUHUHVSRQVHV OLFNWKH5HVSRQVHVWDERQILJXULQJ&&0 $GGLQJDQ$FFRXQW&RGH0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHU 8VLQJ,QWHUQHWSORUHUW\SHWKH85/KWWS,3DGGUHVV&&0Figure 19 Your Site Configuration window The Add Account Code window appears. See FigureFigure 18 Add Account Code window 7RFRQILJXUH $FFRXQW&RGHVGLWLQJDQ$FFRXQW&RGH 0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHUOLFNWKH$FFRXQW&RGHWDE 5LJKWFOLFNWKH$FFRXQW&RGHVDQGVHOHFWGLWThe Delete Account Code window appears. See Figure $GGLQJD0DNH%XV\5HDVRQ&RGH 0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHUOLFNWKH0DNH%XV\5HDVRQ&RGHVWDE 5LJKWFOLFNWKHILUVW0DNH%XV\&RGHDQGVHOHFW$GGFigure 22 Your Site Configuration window ‡ 0&&6WDUWXS2SWLRQV ‡ 0&&0DLO$UULYDO2SWLRQV KDQJLQJ0&&RSWLRQV‡ 5HDO7LPH6HUYHU&RQQHFWLRQ3DUDPHWHUV 7RFKDQJHWKH,3DGGUHVVDQGSRUW RXEOHFOLFNRQWKH2XWORRNGHVNWRSLFRQOLFN7RROV !2SWLRQV OLFNWKH0&&WDEThe Inbox Microsoft Outlook window appears OLFN7RROV !2SWLRQV 7RYLHZWKH0&&LQERZKHQ2QWKHHSORUHUEDUXQGHU0&&FOLFN$JHQW,QER Figure 24 Microsoft Outlook 6150 MCC Inbox 0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHUThe Options window appears. See Figure 7RYLHZWKH0&&LQERZKHQOLFNWKH0&&WDE OLFN27RGLVSOD\0&&VKRUWFXWV 7RGLVSOD\WKHORJRQZLQGRZZKHQ2XWORRNRSHQV 7RPDNH2XWORRN\RXUWRSZLQGRZZKHQDQHPDLODUULYHV 7RGLUHFWHPDLOWRWKH0&&LQER 0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHU 6HOHFW\RXU0&&LQER FOLFN7RROV !2SWLRQVOLFNWKH0&&WDE &OLFNWKHHOOLSVHVEXWWRQ 6HOHFWWKHVRXQGILOH $9WKDW\RXZDQW &OLFN2SHQ6HWWLQJDJHQWDFWLRQV 7RORJRQWR02SHQ2XWORRN &OLFN$JHQW$FWLRQV !/RJLQ6HHLJXUH OLFNWKH$JHQW,FKHFNERWKDW\RXZLOOXVHWRORJRQ7RORJRIIIURP0 Figure 33 6150 MCC logged on and availableFigure 34 6150 MCC Logout 0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHU7RVHWD0DNH%XV\5HDVRQ&RGH Figure 35 Set Make Busy7RVHWD0DNH%XV\5HDVRQ&RGH 2SHQ2XWORRN7RUHPRYH0DNH%XV\ Figure 36 Morning BreakFigure 37 Remove Make Busy 0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHU5HVSRQGLQJWRDQHPDLO 7RVHWDQ$FFRXQW&RGH Figure 39 6150 MCC Account Codes window0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHU 2QWKH0&&HPDLOZLQGRZFOLFN$FFRXQW&RGHV7RKROGDQHPDLO 7RWUDQVIHUDQHPDLO The 6150 MCC Transfer window appears. See FigureFigure 41 6150 MCC Transfer window 0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHU7RVHW1R5HSO\1HHGHG 7RVHQGDUHSO\9LHZLQJHPDLOKLVWRU\ Figure 43 6150 MCC e-mailresponse window0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHU OLFNWKH&OLHQW+LVWRU\WDENo history is currently displayed. See Figure Figure 45 Display Current Case 7RYLHZ&XUUHQW&DVH0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHU OLFNLVSOD\&XUUHQW&DVHFigure 46 Display Entire History 7RYLHZQWLUH+LVWRU\7RYLHZHPDLOKLVWRU\ OLFNLVSOD\QWLUH+LVWRU\The Message ID box appears. See Figure Figure 47 Display Specific E-mail Message ID7RYLHZD6SHFLILFPDLO 0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHUFigure 49 Display Specific E-mail 7RYLHZHPDLOKLVWRU\Figure 50 Display Current E-mail 7RYLHZWKH&XUUHQWPDLO0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHU OLFNLVSOD\&XUUHQWPDLOUHDWLQJDQGXVLQJD0&&WHPSODWH 7RFUHDWHDWHPSODWHThe Untitled - Discussion window appears Figure 52 Support - Discussion window0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHU OLFN3RVW7RXVHD0&&WHPS ODWH2SHQ\RXU0&&LQER 6HOHFWDQXQDQVZHUHGHPDLO 2SHQ$7HPSODWHV9LHZLQJ0LQL4XHXH1RZ6WDWV 7RYLHZ0LQL4XHXH1RZ6WDWVFigure 55 Support queue statistics $SSHQGL$ QDEOHWHUQDO,QWHUIORZWHUQDO,QWHUIORZ$GGUHVV +ROG5HTXHXH7LPHRXW0&&7HUPLQRORJ\ The public folder name is the windows user name