Mitel 6150 MCC manual UHDWLQJDQGXVLQJD0&&WHPSODWH, 7RFUHDWHDWHPSODWH

Models: 6150 MCC

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&UHDWLQJ￿DQG￿XVLQJ￿D￿￿￿￿￿￿0&&￿WHPSODWH

￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿7R￿FUHDWH￿D￿WHPSODWH￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿

&UHDWLQJ￿DQG￿XVLQJ￿D￿￿￿￿￿￿0&&￿WHPSODWH

You can create a template from a post in your personal inbox for use with each 6150 MCC queue you are assigned. This template is then used to frame your responses and should contain standard information. For example, the template should contain your name and your company’s e-mail address.

7R￿FUHDWH￿D￿WHPSODWH￿

￿￿￿￿￿￿￿ 2SHQ￿\RXU￿SHUVRQDO￿LQER[￿

￿￿￿￿￿￿￿ 5LJKW￿FOLFN￿\RXU￿SHUVRQDO￿LQER[￿DQG￿VHOHFW￿1HZ￿)ROGHU￿

The Create New Folder window appears. (See Figure 51.)

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￿￿￿￿￿￿￿ &OLFN￿2.￿

Figure 51 Create New Folder

The 6150 MCC Templates folder appears under your personal inbox.

￿￿￿￿￿￿￿ 2Q￿WKH￿WRRO￿EDU￿QH[W￿WR￿1HZ￿￿FOLFN￿WKH￿GRZQ￿DUURZ￿

￿￿￿￿￿￿￿ 6HOHFW￿3RVW￿LQ￿7KLV￿)ROGHU￿

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Mitel 6150 MCC manual UHDWLQJDQGXVLQJD0&&WHPSODWH, 7RFUHDWHDWHPSODWH