Mitel 6150 MCC manual 5HVSRQGLQJWRDQHPDLO

￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿7R￿UHPRYH￿0DNH￿%XV\￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿

5HVSRQGLQJ￿WR￿DQ￿H￿PDLO

When you select a 6150 MCC e-mail, the e-mail window appears. (See Figure 38.)

You have five options when responding to the e-mail:

￿￿￿￿￿‡ 6HW￿$FFRXQW￿&RGHV

￿￿￿￿￿‡ +ROG￿WKH￿H￿PDLO

￿￿￿￿￿‡ 7UDQVIHU￿WKH￿H￿PDLO

￿￿￿￿￿‡ 1R￿5HSO\￿1HHGHG

￿￿￿￿￿‡ 6HQG￿WKH￿H￿PDLO

You can add an account code to indicate if the customer was happy with the service. You can hold the e-mail while waiting for further information before you respond to the customer’s request, or you can transfer the e-mail to another agent or queue who has the required information. You can reply to the e-mail and send it, or you can tag it with No Reply Needed.

Figure 38 E-mail window