Manuals / Mitel / Kitchen Appliance / Kitchen Grill

Mitel 6150 MCC The Agents window appears. See Figure, Configuration window Agents tab, Olfn$Gg

Models: 6150 MCC

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The Agents window appears. (See Figure 4.)

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Figure 4 Configuration window: Agents tab

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Mitel 6150 MCC manual The Agents window appears. See Figure, Configuration window Agents tab, $Gglqj$Jhqwv, Olfn$Gg

Contents

YHUVLRQ XQH Page RQWHQWV RQILJXULQJ0RQILJXULQJ&&0 UHDWLQJDQGXVLQJD0&&WHPSODWH 6HWWLQJDJHQWDFWLRQV5HVSRQGLQJWRDQHPDLO 9LHZLQJHPDLOKLVWRU\7RYLHZWKHRULJLQDOHPDLOV 7RYLHZWKHHPDLOUHSOLHV $SSHQGL$7RYLHZWKHUHSRVLWRU\ 0&&7HUPLQRORJ\7UDFNDQGGLVWULEXWHHPDLO UHTXHVWV 0LWHO1HWZRUNV0XOLWPHGLD &RQWDFW&HQWHU0LWHO1HWZRUNV0 RQILJXULQJ0OLFN$GG $GGLQJPSOR\HHV7RFRQILJXUHHPSOR\HHV 2QWKH&RQILJXUDWLRQZLQGRZFOLFNWKHPSOR\HHVWDEThe Employee Properties window appears. See Figure The Employee Properties box appears. See Figure 0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHU Figure 4 Configuration window Agents tabThe Agents window appears. See Figure $GGLQJ$JHQWV8QGHU1DPHW\SHWKHQDPH 8QGHU1LFNQDPHW\SHWKHQLFNQDPH The Agent Properties window appears. See FigureFigure 5 Agent Properties window 7RFRQILJXUHDJHQWVThe Agent Properties window appear. See Figure 7RFRQILJXUHDJHQWJURXSV Figure 7 Configuration window Agent Groups tabThe Agent Groups window appears. See Figure $GGLQJ$JHQW*URXSVFigure 8 Agent Group Properties window 6HOHFWDTXHXHOLQNHGWRWKHDJHQWJURXS\RXZDQWWRGHOHWH HOHWLQJ$JHQW*URXSV7RFRQILJXUHDJHQWJURXSV OLFNWKH4XHXHVWDE0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHU Figure 10 Agent Group Members window$GGLQJDQDJHQWWRDQDJHQWJURXS 5HPRYLQJDQDJHQWIURPDQDJHQWJURXS7RFRQILJXUHTXHXHV Figure 11 Configuration window Queues tabThe Queues window appears. See Figure $GGLQJ4XHXHV7\SHWKH3XEOLFROGHU1DPH The Queue Properties window appears. See FigureFigure 12 Queue Properties window 0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHUThe Queue Properties window appears. See Figure 6HOHFWWKHTXHXH\RXZDQWWRGHOHWH &OLFNHOHWH 0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHUOLFNWKH5HVSRQVHVWDE Figure 14 Configuration window Responses tabThe Responses window appears. See Figure 7RFRQILJXUHUHVSRQVHVFigure 15 Response Message Properties window OLFNWKH5HVSRQVHVWDE GLWLQJ5HVSRQVHVHOHWLQJ5HVSRQVHV 7RFRQILJXUHUHVSRQVHV8VLQJ,QWHUQHWSORUHUW\SHWKH85/KWWS,3DGGUHVV&&0 RQILJXULQJ&&0$GGLQJDQ$FFRXQW&RGH 0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHU7RFRQILJXUH $FFRXQW&RGHV Figure 19 Your Site Configuration windowThe Add Account Code window appears. See Figure Figure 18 Add Account Code window5LJKWFOLFNWKH$FFRXQW&RGHVDQGVHOHFWGLW GLWLQJDQ$FFRXQW&RGH0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHU OLFNWKH$FFRXQW&RGHWDEThe Delete Account Code window appears. See Figure 5LJKWFOLFNWKHILUVW0DNH%XV\&RGHDQGVHOHFW$GG $GGLQJD0DNH%XV\5HDVRQ&RGH0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHU OLFNWKH0DNH%XV\5HDVRQ&RGHVWDEFigure 22 Your Site Configuration window ‡ 0&&6WDUWXS2SWLRQV ‡ 0&&0DLO$UULYDO2SWLRQV KDQJLQJ0&&RSWLRQV‡ 5HDO7LPH6HUYHU&RQQHFWLRQ3DUDPHWHUV OLFNWKH0&&WDE 7RFKDQJHWKH,3DGGUHVVDQGSRUWRXEOHFOLFNRQWKH2XWORRNGHVNWRSLFRQ OLFN7RROV !2SWLRQVThe Inbox Microsoft Outlook window appears OLFN7RROV !2SWLRQV 7RYLHZWKH0&&LQERZKHQ2QWKHHSORUHUEDUXQGHU0&&FOLFN$JHQW,QER 0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHU Figure 24 Microsoft Outlook 6150 MCC InboxOLFN2 The Options window appears. See Figure7RYLHZWKH0&&LQERZKHQ OLFNWKH0&&WDE7RGLVSOD\0&&VKRUWFXWV 7RGLVSOD\WKHORJRQZLQGRZZKHQ2XWORRNRSHQV 7RPDNH2XWORRN\RXUWRSZLQGRZZKHQDQHPDLODUULYHV 7RGLUHFWHPDLOWRWKH0&&LQER 6HOHFWWKHVRXQGILOH $9WKDW\RXZDQW &OLFN2SHQ 0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHU6HOHFW\RXU0&&LQER FOLFN7RROV !2SWLRQV OLFNWKH0&&WDE &OLFNWKHHOOLSVHVEXWWRQOLFNWKH$JHQW,FKHFNERWKDW\RXZLOOXVHWRORJRQ 6HWWLQJDJHQWDFWLRQV7RORJRQWR0 2SHQ2XWORRN &OLFN$JHQW$FWLRQV !/RJLQ6HHLJXUH0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHU 7RORJRIIIURP0Figure 33 6150 MCC logged on and available Figure 34 6150 MCC Logout2SHQ2XWORRN 7RVHWD0DNH%XV\5HDVRQ&RGHFigure 35 Set Make Busy 7RVHWD0DNH%XV\5HDVRQ&RGH0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHU 7RUHPRYH0DNH%XV\Figure 36 Morning Break Figure 37 Remove Make Busy5HVSRQGLQJWRDQHPDLO 2QWKH0&&HPDLOZLQGRZFOLFN$FFRXQW&RGHV 7RVHWDQ$FFRXQW&RGHFigure 39 6150 MCC Account Codes window 0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHU7RKROGDQHPDLO 0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHU 7RWUDQVIHUDQHPDLOThe 6150 MCC Transfer window appears. See Figure Figure 41 6150 MCC Transfer window7RVHQGDUHSO\ 7RVHW1R5HSO\1HHGHGOLFNWKH&OLHQW+LVWRU\WDE 9LHZLQJHPDLOKLVWRU\Figure 43 6150 MCC e-mailresponse window 0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHUNo history is currently displayed. See Figure OLFNLVSOD\&XUUHQW&DVH Figure 45 Display Current Case7RYLHZ&XUUHQW&DVH 0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHUOLFNLVSOD\QWLUH+LVWRU\ Figure 46 Display Entire History7RYLHZQWLUH+LVWRU\ 7RYLHZHPDLOKLVWRU\0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHU The Message ID box appears. See FigureFigure 47 Display Specific E-mail Message ID 7RYLHZD6SHFLILFPDLO7RYLHZHPDLOKLVWRU\ Figure 49 Display Specific E-mailOLFNLVSOD\&XUUHQWPDLO Figure 50 Display Current E-mail7RYLHZWKH&XUUHQWPDLO 0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHU7RFUHDWHDWHPSODWH UHDWLQJDQGXVLQJD0&&WHPSODWHOLFN3RVW The Untitled - Discussion window appearsFigure 52 Support - Discussion window 0LWHO1HWZRUNV0XOLWPHGLD&RQWDFW&HQWHU2SHQ$7HPSODWHV 7RXVHD0&&WHPSODWH 2SHQ\RXU0&&LQER 6HOHFWDQXQDQVZHUHGHPDLO7RYLHZ0LQL4XHXH1RZ6WDWV 9LHZLQJ0LQL4XHXH1RZ6WDWVFigure 55 Support queue statistics +ROG5HTXHXH7LPHRXW $SSHQGL$QDEOHWHUQDO,QWHUIORZ WHUQDO,QWHUIORZ$GGUHVV0&&7HUPLQRORJ\ The public folder name is the windows user name

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The Agents window appears. (See Figure 4.)

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Figure 4 Configuration window: Agents tab

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