Mitel 6150 MCC manual The Agent Properties window appear. See Figure

￿￿￿￿￿￿0LWHO￿1HWZRUNV￿￿￿￿￿￿0XOLWPHGLD￿&RQWDFW￿&HQWHU

(GLWLQJ￿$JHQWV

￿￿￿￿￿￿￿ 2Q￿WKH￿&RQILJXUDWLRQ￿ZLQGRZ￿￿FOLFN￿WKH￿$JHQWV￿WDE￿

￿￿￿￿￿￿￿ 6HOHFW￿WKH￿DJHQW￿\RX￿ZDQW￿WR￿HGLW￿

￿￿￿￿￿￿￿ &OLFN￿(GLW￿

The Agent Properties window appear. (See Figure 6.)

￿￿￿￿￿￿￿ 8QGHU￿1DPH￿￿W\SH￿WKH￿DJHQW￿QDPH￿￿

The name can be up to 50 characters.

￿￿￿￿￿￿￿ 8QGHU￿1LFN￿QDPH￿￿W\SH￿WKH￿QLFN￿QDPH￿￿

This nick name will help you to keep track of which queue you are working on, if you have several queues. The nick name can be up to 50 characters.

￿￿￿￿￿￿￿ 8QGHU￿,'￿￿W\SH￿WKH￿DJHQW￿LGHQWLILFDWLRQ￿QXPEHU￿￿

The agent identification number can be from 1 to 7 digits.

￿￿￿￿￿￿￿ 8QGHU￿1RGH￿￿VHOHFW￿WKH￿QRGH￿IURP￿ZKLFK￿WKH￿DJHQW￿ZLOO￿UHFHLYH￿H￿PDLOV￿

A single employee can use several agent names. You must link the agent names to the employee to indicate that they refer to the same person.

￿￿￿￿￿￿￿ 8QGHU￿/LQNHG￿WR￿(PSOR\HH￿￿VHOHFW￿WKH￿QDPH￿RI￿WKH￿HPSOR\HH￿ZKR￿LV￿WKLV￿DJHQW￿

￿￿￿￿￿￿￿ &OLFN￿2.￿

Figure 6 Agent Properties window

'HOHWLQJ￿$JHQWV

￿￿￿￿￿￿￿ 2Q￿WKH￿&RQILJXUDWLRQ￿ZLQGRZ￿￿FOLFN￿WKH￿$JHQWV￿WDE￿

￿￿￿￿￿￿￿ 6HOHFW￿WKH￿DJHQW￿\RX￿ZDQW￿WR￿GHOHWH￿

￿￿￿￿￿￿￿ &OLFN￿'HOHWH￿