Mitel 6150 MCC manual 7RKROGDQHPDLO

￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿7R￿KROG￿DQ￿H￿PDLO￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿

7R￿KROG￿DQ￿H￿PDLO

If you cannot answer an e-mail immediately, you can hold it until you have the information required to answer it. You will still receive other e-mails while you are on hold. When you are ready to answer the e-mail, you select it, respond to it, and send it as you would a new e-mail.

￿￿￿￿￿‡ 2Q￿WKH￿￿￿￿￿￿0&&￿H￿PDLO￿ZLQGRZ￿￿FOLFN￿+ROG￿￿

The agent state will indicate that the agent is holding an e-mail. (See Figure 40.)

Figure 40 Hold