ACD Agent Features | Mitel NETVISION PHONE instruction

ACD AGENT FEATURES	20
ACD Agent Log in / Log out	21
ACD Agent Make Busy	21
ACD Agent Work Timer	22
Call an ACD Agent	22
REGULATORY AND PATENT INFORMATION	23

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Mitel NETVISION PHONE manual ACD Agent Features

Contents

User Guide 3300 ICP Page Contents Call Handling ACD Agent Features Important Information about Wireless Phones About Your Netvision Phone Battery Charging Battery attaching/detachingCharge/Discharge Placing the battery in the charger Optional Accessories Basic OperationTurning the phone on and off Connecting to the network Shared vs. Personal Phones Out of Range Logging on to a shared phone To log on to a shared phoneTo log off a shared phone Answering a Call Refusing a CallMaking and Answering Calls Identifying a Caller Making a Call Extension and Outside Number Dialing Adjusting the Volume During a Call Intercom CallingEnding a Call Redial Speed Call PersonalSpeed Call System Call Handling Two-line CallingTransfer To expand a conference to five parties including yourself ConferenceCall Re-routing / Message Waiting To exit a Conference Call Park Retrieve Using Advanced FeaturesCall Pickup To retrieve a parked call Camp-on Do Not DisturbTo activate or deactivate DND Microphone Mute Message PagingNight Answer Customizing Your Phone Ringer Style Auto-Answer Ring Ringer VolumeEarpiece Volume Display Contrast Control To lock the keypad ACD Agent FeaturesKey Locking To unlock the keypad ACD Agent Log in / Log out ACD Agent Make BusyTo log in or out Call an ACD Agent ACD Agent Work TimerTo cancel the after work timer from an idle phone To call another ACD agent Regulatory and Patent Information Radio Frequency Interference Requirements