Mitel NETVISION PHONE USING ADVANCED FEATURES

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USING ADVANCED FEATURES

Call Pickup

To answer a call that is ringing at another phone in your Pickup Group:

1. Press FCT.

2. Use the scroll keys (*<, >#) or the Vol buttons to select Group Pickup.

3. Press the SND.

The call is re-routed to your phone.

To answer a call that is ringing at another extension that is not in your

Pickup Group:

1. Press FCT.

2. Use the scroll keys (*<, >#) or the Vol buttons to select Call Pickup.

3. Press SND.

4. Dial the number of the ringing extension.

5. Press SND.

The call is re-routed to your phone.

Call Park Retrieve

Call Park lets you retrieve a call that the system attendant has put on Hold.

Usually, the attendant pages you to announce the call and the digits you

need to dial to retrieve it.

To retrieve a parked call:

1. Press FCT.

2. Use the scroll keys (*<, >#) or the Vol buttons to select UnparkCall.

3. Press SND.

4. Dial the digits announced by the attendant.

5. Press SND.

Contents

Main Page Notice Contents Page Page Page -2- ABOUT YOUR NETVISION PHONE BATTERY CHARGING Charge/Discharge Battery attaching/detaching Placing the battery in the charger WARNINGS! OPTIONAL ACCESSORIES BASIC OPERATION Turning the phone on and off Connecting to the network Shared vs. Personal Phones Out of Range Logging on to a shared phone To log on to a shared phone: To log off a shared phone: MAKING AND ANSWERING CALLS Answering a Call To select an answering mode: Identifying a Caller To alternate between the caller's number and name: Making a Call Intercom Calling To place an intercom call: Adjusting the Volume During a Call To adjust the earpiece volume for the current call only: Ending a Call Redial To redial any of the last eight numbers dialed: Speed Call - Personal To add or replace a number in your personal Speed Call list: To clear the speed-call list: CALL HANDLING Two-line Calling To place another call without disconnecting the first call: To alternate between the two calls (Call Swap): Transfer Conference To expand a conference to five parties (including yourself): To exit a Conference: Call Re-routing / Message Waiting To retrieve your messages: USING ADVANCED FEATURES Call Pickup To answer a call that is ringing at another phone in your Pickup Group: To answer a call that is ringing at another extension that is not in your Pickup Group: Call Park Retrieve Camp-on Do Not Disturb Microphone Mute Message Paging Night Answer CUSTOMIZING YOUR PHONE Ringer Style Ringer Volume To adjust the ringer volume while the phone is idle: Earpiece Volume To set the volume for all calls: Auto-Answer Ring ACD AGENT FEATURES ACD Agent Log in / Log out To log in or out: ACD Agent Make Busy ACD Agent Work Timer To cancel the after work timer from an idle phone: Call an ACD Agent To call another ACD agent: -23- REGULATORY AND PATENT INFORMATION Radio Frequency Interference Requirements: Radio Frequency Interference Requirements - Canada Applicable Directives: Applicable Standards: