Service and Spare Parts
In the event of your appliance requiring service, or if you wish to purchase spare parts please contact your local Service Force Centre by telephoning:
08705 929929
Your telephone call will be automatically routed to the Service Force centre covering your post code area.
For the address of your local Service Force Centre and further information about Service Force, please visit the website at www.serviceforce.co.uk
Before calling out an engineer, please ensure you read the details under the heading "Something not working".
When you contact the Service Force Centre you will need to give the following details:
1.Your name, address and post code
2.Your telephone number
3.Clear and concise details of the fault
4.The model and serial number (found on the rating plate)
5.The purchase date
Customer Care Department
For general enquiries concerning your Moffat appliance or for further information on Moffat products, please contact our Customer Care Department by letter or telephone at the address below.
Customer Care Department
Major Appliances
Moffat
Addington Way
Luton
Bedfordshire
LU4 9QQ
Tel: 08705 950950 (*)
*calls to this number may be recorded for training purposes
Guarantee conditions
Standard guarantee conditions
We, Moffat, undertake that if within 12 months of the date of purchase this Moffat appliance or any part thereof is proved to be defective by reason only of faulty workmanship or materials, we will, at our option repair or replace the same FREE OF CHARGE for labour, materials or carriage on condition that:
●The appliance has been correctly installed and used only on the electricity supply stated on the rating plate.
●The appliance has been used for normal domestic purposes only, and in accordance with the manufacturer’s instructions.
●The appliance has not been serviced, maintained repaired, taken apart or tampered with by any person not authorised by us.
●All service work under this guarantee must be undertaken by a Moffat Service Centre.
●Any appliance or defective part replaced shall become the Company’s property.
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