171
Troubleshooting
The following refer to specific problems:
Is the earpiece
volume too low?
While on a call, press the upper volume
key on the side of your phone.
Is the other party
unable to hear
you?
Your phone may be muted. Press
UNMUTE (+) if necessary to unmute
the phone.
Also, make sure that your phone’s
microphone is not blocked by its
carrying case or a sticker.
Problem Solution
My phone was
stolen. To whom
should I report
this?
Report a stolen phone to the police and
to your service provider (the company
that sends you your monthly wireless
service bill).
I forgot my
password.
See “If You Forget a Code or Password”
on page 163.
I pressed the
power key, but
nothing
happened.
Be sure to press and hold P (the
power key) until the display appears
and you hear an audible alert. (This
could take several seconds.) If nothing
happens, check that a charged battery
is installed. (See “Installing the Battery”
on page 20.)
Question Answer