TROUBLESHOOTING
Before calling your service provider, review this troubleshooting guide. This information is to help you quickly solve a problem. If your problem still exists, contact your service provider.
Problem | Possible Solution |
|
|
The DCT* will not | Verify that the AC power cord is connected to the DCT* |
power on | and an AC outlet. |
| If the DCT* is connected to a switched outlet on another |
| unit, verify that that unit is powered on. |
| Press the POWER button on the DCT* front panel instead |
| of the remote control. The batteries in the remote control |
| may be depleted. |
| The DCT* may have received a software update and |
| may not power on while the new software is being |
| installed. Try again in a few minutes. |
|
|
The remote control | Verify that the remote control is in “Cable” mode. |
does not work | Verify that there are no obstructions between the remote |
| |
| control and the DCT*. Aim the remote control directly at |
| the DCT* front panel, not the TV or VCR. |
| The angle between the remote control and the DCT* |
| may be too large. Stand in front of the DCT* and not too |
| far to either side. |
| Press and release operation keys one at a time, firmly |
| and deliberately. |
| Try changing channels using the buttons on the DCT* |
| front panel. |
| Check the batteries in the remote control. Install new |
| batteries if needed. |
|
|
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