Motorola DTC700, DCT700 Document Conventions, If You Need Help, Calling for Repairs

Models: DTC700 DCT700

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Document Conventions

Introduction1-3

Document Conventions

Before you begin working with this manual and using the DCT700, familiarize yourself with the stylistic conventions used in this manual:

SMALL CAPS

Denotes silk screening on the equipment, typically representing front- and rear-panel controls, input/output (I/O) connections, and LEDs

*(asterisk) Indicates that several versions of the same model number exist and the information applies to all models; when the information applies to a specific model, the complete model number is given

Italic type

Used for emphasis

Courier font

Displayed text

If You Need Help

If you need assistance while working with the DCT700, contact the Motorola Technical Response Center (TRC):

!Inside the U.S.: 1-888-944-HELP (1-888-944-4357)

!Outside the U.S.: 215-323-0044

!Online: http://broadband.motorola.com/noflash/websupport.html.

The TRC is open from 8:00 AM to 7:00 PM Eastern Time, Monday through Friday and

10:00 AM to 5:00 PM Eastern Time, Saturday. When the TRC is closed, emergency service only is available on a call-back basis. Web Support offers a searchable solutions database, technical documentation, and low priority issue creation/tracking 24 hours per day, 7 days per week.

Calling for Repairs

If repair is necessary, call the Motorola Repair Facility at 1-800-227-0450for a Return for Service Authorization (RSA) number before sending the unit. The RSA number must be prominently displayed on all equipment cartons. The Repair Facility is open from 8:00 AM to 5:00 PM Central Time, Monday through Friday.

When calling from outside the United States, use the appropriate international access code and then call 956-541-0600to contact the Repair Facility.

When shipping equipment for repair, follow these steps:

1Pack the unit securely.

2Enclose a note describing the exact problem. Complete and enclose the checklist provided with the unit.

3Enclose a copy of the invoice that verifies the warranty status. Ship the unit PREPAID to the following address:

Motorola, Inc.

Broadband Communications Sector Attn: RSA #___________

c/o Rudolph Miles and Sons 2500 Courage Boulevard Brownsville, TX 78521

DCT700 Installation Manual

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Motorola DTC700, DCT700 Document Conventions, If You Need Help, Calling for Repairs, Inside the U.S.: 1-888-944-HELP