Motorola im240 manual Im240 Wireless Modem Software, Customer Support, Getting Started

Getting Started

Companies that operate iDEN networks and provide access to those networks are called service providers. You must have an account with a iDEN service provider that offers iDEN service to use the im240 Wireless Modem.

When you obtain your account, you will be given a SIM card. The SIM card contains account information and must be inserted in the im240 Wireless Modem anytime you use it.

Before you can use the im240 Wireless Modem, you must install the im240 Wireless Modem software and ensure that your im240 Wireless Modem is configured to use your account. Instructions on completing these steps are provided in the chapters that follow.

Once installed and configured, you can connect to the Internet with the im240 Wireless Modem in any area in which you can obtain iDEN service. Your ability to obtain iDEN service depends on these factors:

•Proximity to a iDEN network—You must be within the coverage area of an iDEN network on which iDEN has been implemented, in order to use the im240 Wireless Modem.

•Service provider—If you are within the coverage area of a network that is not operated by your own service provider, you can only obtain service if there is a roaming agreement between your service provider and the network operator.

•Account provisions—Your account may restrict your usage to certain networks or limit the amount of time you can use the network.

Most service providers have coverage maps on their web sites.

im240 Wireless Modem Software

The im240 Wireless Modem comes with the following software:

•The Dashboard software and driver software that allows you to manage the im240 Wireless Modem and monitor your connections between the im240 Wireless Modem and your Windows operating system.

Customer Support

For technical support, contact your service provider. Before you call, make a note of the exact problems and error messages you encountered.

Additional information for iDEN Wireless Data Services can be found on the Motorola iDEN web site at: http://www.motorola.com/iDEN/support

2