Troubleshooting
Troubleshooting
Diagnostics
You can diagnose both the connection to the network and the modem connection to the computer by selecting ‘Test’ from the Dashboard setup.
In the new window, there will be instructional text and fields that show the users IP address and Modem Software Version.
From this screen you can start the diagnostic process.
When you start the diagnostic process, the screen changes and an animation begins to indicate the start of the diagnostic process. The following get checked as they are diagnosed:
•Connection to the Computer
•Connection to the Network
If the diagnosis is successful, the given connection will have a ✔. If the diagnosis failed, the connection will have a !.
While the diagnostics for each connection is being performed, a clock icon will display.
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