Motorola MC35 EDA

10 User Support

Troubleshooting

220

Contents

Main Page Page COPYRIGHT Welcome Welcome Page Contents Welcome v 1 First Things First 1 2 System Tour 7 3 Entering Information 21 4 Managing Information 39 6 Using the Windows Mobile Programs 63 7 Using Phone 109 8 Using MC35 Companion Programs 145 9 Customizing your MC35 193 Index 221 10 User Support 209 Page Package contents 1 Package contents Preparing to use your MC35 Installing the battery pack Charging the MC35 Installing Microsoft ActiveSync System installation requirements Starting the MC35 Creating an ActiveSync partnership Page Page 2 Features summary Performance Display Audio Hardware connectivity Battery pack Design and ergonomics Accessories Hardware tour Hardware tour Hardware tour Hardware interface Using the touch screen backlight key Using the stylus Using the SD/MMC expansion slot Page Soft buttons and keypad Page Secondary keypad input mode Command interface Today screen Start menu Navigation bar Status icons Page Command bar Pop-up menus Notifications Using the MC35 keypad 3 Using the MC35 keypad Using the Input Selector Word Completion Keyboard Block Recognizer Letter Recognizer Transcriber Writing on the screen Star Key Writing on the screen Writing on the screen Drawing on the screen Conversion reminders Tips for getting good recognition Drawing on the screen Recording a message Recording a message Using My Text Using ActiveSync Synchronizing information with your computer Page Page Page Synchronizing with a server Page Using ActiveSync to copy files Synchronization options Remote synchronization schedule Synchronization type and volume ActiveSync errors Using wireless communication 4 Opening programs Program list Page Using Search Using Search Using File Explorer 5 Wireless communication features Beam function Page Bluetooth connection Activating the Bluetooth function Creating a Bluetooth partnership Page Exchanging files using Bluetooth GPRS connection Configuring your GPRS connection Connecting to the GPRS network WiFi connection Activating a WiFi connection Page Setting up a wireless network connection Page Page Page Managing wireless connections Managing wireless connections Using Wireless Manager Activating wireless features Managing wireless connections Page Getting connected Connecting to the Internet Flight Mode Connecting to your office network Viewing intranet URLs Setting an e-mail server connection Page 6 Mobile Programs Microsoft Outlook Mobile programs Calendar Scheduling an appointment Viewing an appointment Finding an appointment Page Contacts Using the Contacts summary screen Calling a contact Sending a message to a contact Beaming a contact card Synchronizing contacts Tasks Managing tasks Beaming a task item Using the Tasks summary screen Synchronizing tasks Notes Managing notes Sending a note Synchronizing notes Messaging Using the message list Creating an e-mail/text message Creating a message signature Managing messages and folders Downloading messages Synchronizing Outlook e-mail messages Synchronizing POP3/IMAP4 e-mail messages Microsoft Office Mobile programs Word Mobile Using the Word Mobile document list Creating a Word Mobile document Tips for working in Word Mobile Sending a Word Mobile document Synchronizing Word documents Excel Mobile Using the Excel Mobile workbook list Creating an Excel Mobile workbook Tips for working in Excel Mobile Sending an Excel Mobile workbook Synchronizing Excel workbooks PowerPoint Mobile Getting slide shows onto your device Using PowerPoint Mobile Page Setting the slide show playback options Sending a PowerPoint file Windows Media Player Copying files to your device The library The playlist Page Page Viewing track properties File Playback Playing a file stored in your device or in a storage card Playing a streaming media file Playback controls Customizing the Player Using skins to change the Player look Changing your audio and video settings Changing your network settings Changing the startup screen Setting hardware playback controls Internet Explorer Mobile Licenses and Protected files Internet Explorer Mobile Browsing the Internet Page Internet Explorer Mobile Mobile Favorites folder Favorite Links Mobile Favorites Pocket MSN Page MSN Hotmail Page MSN Messenger Requirements to use MSN Messenger Setting up an account Page Page Page Page Page Phone setup 7 Phone setup Installing the SIM card Phone setup Entering your PIN Dialer screen Dialer screen Dialer buttons Phone status icons Phone operation Turning the phone function on and off Page Erasing number input Answering a call Rejecting a call Ending a call Adjusting the phone volume Using the speakerphone Muting a call Making phone calls Page Page Page Making an emergency call Phone features Call notification and identification Call hold Conference call Call notes Page Text messaging service Page Page Voice mail To retrieve your voice mails: Contacts integration Sharing contacts in Microsoft Contacts Sharing contacts in SIM Contacts Sharing contacts in call history Call History Page Page Phone profiles Phone profiles Phone profiles Phone preferences Phone tab Page Configuring your PIN Services tab Call barring Caller ID Call forwarding Page Page Network tab Band tab Page Phone management programs 8 Companion Programs Phone management programs SIM Manager Page Phone management programs SIM Toolkit Wireless communication programs Internet Sharing Push to Talk PTT menu Page Page Page Page PTT Contacts status icons PTT calls Page Page GPRS Setting Terminal Services Client Page Express GPS Connect Using Express GPS Connect Use Express GPS Connect for the first time Express GPS Connect position fix times Satellite reception How to improve GPS performance Express GPS Connect status icons Downloading the Express GPS Connect Data File Page Configuring the Express GPS Connect Media-related programs Pictures & Videos Copying image files or video clips to your device Organizing photos and videos Thumbnail mode Full screen mode Page Page Slide show mode Customizing Pictures & Videos Page Camera Camera screen Camera capture mode Page Page Page CamWedge Configuring the CamWedge Settings Page Test Window Log Window Product download-related programs AirBEAM Smart AirBEAM Package Builder AirBEAM Smart Client AirBEAM License Configuring the AirBEAM Smart Client Page Page Page Page Page Synchronizing with the Server Manual Synchronization Automatic Synchronization AirBEAM Staging Rapid Deployment Client Rapid Deployment Window Capturing RD Bar Codes Download Agent Adjusting system preferences 9 Adjusting system preferences Personal tab Page Page Page Page Page Page Page Page Page Page Page Page Wireless Manager Program management Adding programs to your device Adding a program to the Start menu Removing programs Customer support 10 Customer support Protecting your MC35 Using system locks Locking the keypad/touch screen Locking the device Creating backup files Page Troubleshooting Troubleshooting reminders Troubleshooting procedures Battery problem To view memory allocation and availability: Password problem Forgotten password Memory problem Device memory run out Finding space in storage memory Screen problems Screen freezes or responds slowly Screen is blank Screen is dark Screen is hard to read IR connection problem Failure to beam information Bluetooth connection problem Failure to beam information Phone connection problem Recalibrating the screen Resetting your MC35 Battery pack information Battery pack reminders Page Index A B C D E F G H I R S T U V