Introduction | Before You Begin | Installation & Configuration |
Troubleshooting
FAQ Glossary License
Troubleshooting
If the solutions listed here do not solve your problem, contact your cable service provider. Before calling your service provider, try one of:
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•
Unplugging and plugging in the cable modem power cord to restart the cable modem
Pressing the reset button on the rear panel
Restarting or resetting the cable modem may take 5 to 30 minutes. Your service provider may ask for the status of the
Problem | Possible Solutions |
Green POWER light is off | Check that the power cord is properly plugged into the electrical outlet and the cable modem. |
| Check that the electrical outlet is working. |
SB5102 Cable Modem User Guide | 30 |
