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Troubleshooting
If the solutions listed here do not solve your problem, contact your service provider.
Before calling your service provider, try pressing the Reset button on the rear panel of the SBG941.
Note: Press RESET to restore the default settings. You will lose your custom configuration settings, including Parental Control, Firewall, and Advanced settings.
Resetting the SBG941 may take 5- to 30 minutes. Your service provider may ask for the status of the lights as described in
Solutions
Table 2 – Troubleshooting Solutions
Problem | Possible Solution |
|
|
| |
Power light is off | Check that the SBG941 is properly plugged into the electrical outlet. | |
| Check that the electrical outlet is working. |
|
| Press the Reset button. |
|
|
|
|
Cannot send or | On the front panel, note the status of the LEDs and refer to Table2 | 3 – |
receive data | Front Panel LEDs and Error Conditions to identify the error. If you |
|
| have cable TV, check that the TV is working and the picture is clear. If | |
you cannot receive regular TV channels, the data service will not function.
Check the coaxial cable at the SBG941 and wall outlet.
Check the IP address. Follow the steps for verifying the IP address for your system, see Verifying the IP Address in Windows XP or Verifying the IP Address in Windows Vista. Call your service provider if you need an IP address.
Check that the Ethernet cable is properly connected to the SBG941 and the computer.
If a device is connected via the Ethernet port, verify connectivity by checking the LINK LEDs on the rear panel.
Troubleshooting • Solutions
Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide | 65 |
