Moxa Technologies Problem Report Form C168P, Customer name Company Tel Fax EmailDate, PC Host

Models: C168P

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Problem Report Form

Problem Report Form

C168P

Customer name:

Company:

Tel:Customer name: Fax:

Email:Date:

1.Moxa Product: C168P Serial Number: ____________

2.Moxa Driver Version: ________________

3.Moxa hardware settings:

3.1Please check the hardware configuration by IO-IRQ.EXE from DOS or Windows 95/98 DOS Prompt.

 

PORT

1

2

3

4

 

5

6

7

8

 

 

I/O

 

 

 

 

 

 

 

 

 

 

IRQ

 

 

 

 

 

 

 

 

 

 

Interrupt Vector: ________

 

 

 

 

 

 

 

3.2 Jumper JP1 on the board: o open

o short

 

 

 

 

4.

Operating System: o

Windows 95

 

o

Windows 98

 

 

 

 

 

o

Windows NT 3.51

o

Windows NT 4.0

 

 

5.

PC Host:

 

o

DOS

 

 

o

Others

 

 

 

Make _________

Model _________

 

 

 

 

6.

CPU:

Speed _____MHz

Make ______

Model ______

 

 

 

7.BIOS: Make __________________ Version _______

8.Problem Description: Please describes the problem as clearly as possible, including the error message you see. We may have to follow your description to reproduce the problem.

o

Board not found.

o

Board found, but can’t transfer data.

o

Can transfer data, but lose data.

o

Can transfer data, but with garbled data.

oOthers. Detailed error message description is recommended:

Page 79
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Moxa Technologies Problem Report Form C168P, Customer name Company Tel Fax EmailDate, Moxa hardware settings, PC Host