Multi-Tech Systems MVP120 Ordering Accessories, Warranty, Service, and Technical Support

Chapter 9 - Warranty, Service, and Technical Support

Service

If your tech support specialist decides that service is required, your MVP120 may be sent (freight prepaid) to our factory. Return shipping charges will be paid by Multi-Tech Systems.

Include the following with your MVP120:

•a description of the problem

•return billing and return shipping addresses

•contact name and phone number

•check or purchase order number for payment if the MVP120 is out of warranty (Check with your technical support specialist for the standard repair charge for your MVP120)

•if possible, note the name of the technical support specialist with whom you spoke

If you need to inquire about the status of the returned product, be prepared to provide the serial number of the product sent.

Send your MVP120 to this address:

MULTI-TECH SYSTEMS, INC.

2205 WOODALE DRIVE

MOUNDS VIEW, MINNESOTA 55112 ATTN: SERVICE OR REPAIRS

You should also check with the supplier of your MVP120 on the availability of local service and/or loaner units in your part of the country.

Ordering Accessories

SupplyNet, Inc. supplies replacement transformers, cables and connectors for select Multi-Tech products. You can place an order with SupplyNet via mail, phone, fax or the Internet at:

Mail: SupplyNet, Inc.

614 Corporate Way

Valley Cottage, NY 10989

Phone: 800 826-0279

Fax: 914 267-2420

Email: info@thesupplynet.com

Internet: http://www.thesupplynet.com

Multi-Tech Systems, Inc. MultiVOIP User Guide 77