Appendix C - Warranty, Service, and Technical Support
54
MT5600BA/BL Series User Guide

Repair Procedures for International Customers (Outside U.S.A. and Canada)

Your original point of purchase Reseller may offer the quickest and most economical repair option for your
Multi-Tech product. You may also contact any Multi-Tech sales office for information about the nearest
distributor or other repair service for your Multi-Tech product.
http://www.multitech.com/COMPANY/offices/DEFAULT.ASP
In the event that factory service is required, products may be shipped, freight prepaid to our Mounds View,
Minnesota factory. Recommended international shipment methods are via Federal Express, UPS or DHL
courier services, or by airmail parcel post; shipments made by any other method will be refused. A Returned
Materials Authorization (RMA) is required for products shipped from outside the U.S.A. and Canada. Please
contact us for return authorization and shipping instructions on any International shipments to the U.S.A.
Please include, inside the shipping box, a description of the problem, a return shipping address (must have
street address, not P.O. Box), your telephone number, and if the product is out of warranty, a check drawn on
a U.S. bank or your company’s purchase order for repair charges. Repaired units shall be shipped freight
collect, unless other arrangements are made in advance.
Please direct your questions regarding technical matters, product configuration, verification that the product is
defective, etc., to our Technical Support department nearest you or email tsupport@multitech.com. When
calling the U.S., please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to
our Repair Accounting department at
+(763) 717-5631 in the U.S.A., or email mtsrepair@multitech.com.
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse,
or user-caused damages are billed on a time-plus-materials basis.

Repair Procedures for International Distributors

Procedures for International Distributors of Multi-Tech products are on the distributor Web site.
http://www.multitech.com/PARTNERS/login/
Copyright ã Multi-Tech Systems, Inc. 2001
10-Sep-01
Online Warranty Registration
If you have access to the World Wide Web, you can register your Multi-Tech product online at

http://

www.multitech.com/register/

.
Service

U.S. and Canadian Customers

In the event that service is required, products may be shipped, freight prepaid, to our Mounds View, Minneso-
ta, factory:
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112

Attn: Repairs, Serial #______