Technical Support, Internet Sites | Multitech MT5600BLV.90 instruction

Appendix C - Warranty, Service, and Technical Support

Technical Support

Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, please call 800 972- 2439 (USA and Canada) or 763 785-3500 (international and local). Please have modem information avail- able. You can also contact Technical Support by e-mail at the following addresses:

Country	Email	Telephone
France:	support@multitech.fr	+(33) 1-64 61 09 81
India:	support@multitechindia.com	+91 (124) 6340778
U.K.:	support@multitech.co.uk	+(44) 118 959 7774
U.S.A., Canada	tsupport@multitech.com	800 972-2439
Rest of world:	tsupport@multitech.com	+763 717-5863

Please note the status of the modem before contacting Technical Support. Status information can include the state of the LED indicators, screen messages, diagnostic test results, problems with a specific application, etc.

Internet Sites

Multi-Tech is a commercial provider on the Internet. Multi-Tech has a Web site at

http://www.multitech.com

and an ftp site at ftp://ftp.multitech.com

MT5600BA/BL Series User Guide

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Multitech MT5600BLV.90, MT5600BAV.92, MT5600BAV.90 manual Technical Support, Internet Sites

Contents

MT5600BA/BL Series MT5600BA-V.92 MT5600BA-V.90 MT5600BL-V.90 Revision Date Description Table of Contents Contents Product Description Description and FeaturesFeatures Safety Warnings Installation Connect the Modem to Your System Connect the Phone to the Modem Optional Install the Modem Driver Removing an Old Modem Driver Country Code Configuration MT5600BA-V.92 Only Install Phone Tools LED Indicators Using the Front PanelModem Configuration Menu Structure Liquid Crystal Display LCDOption Selection Menu Overview Twigs Status Trunk Basic Options Trunk From previous Advanced Options Trunk Advanced Options Trunk Remote Configuration Options Trunk Diagnostic Options Trunk Phone Number Memory Options Trunk Caller ID Options Trunk Menu Options Status Basic Options Using the Front Panel Advanced Options Using the Front Panel Phone Number Memory Options Remote Configuration OptionsDiagnostic Options Caller ID Options Two-Wire Setup Leased-Line Operation Four-Wire Setup Dial Backup and Leased-Line Restoral Dial Backup and Leased Line Restoral Setup Leased Line Operation Remote Configuration Changing the Remote Escape Character Setup Procedures Callback Security Assigning Callback Passwords Front Panel Method Assigning Callback Phone Numbers Calling Procedure Callback Security Commands Callback Enable/Disable Callback Assignments Form Troubleshooting None of the Indicators Light Modem Does Not Respond to Commands Modem Cannot Connect When Dialing Modem Disconnects While Online Data Is Being Lost Modem Cannot Connect When AnsweringFile Transfer Is Slower Than It Should Be Fax and Data Software Can’t Run at the Same Time There Are Garbage Characters on the MonitorModem Doesn’t Work with Caller ID Appendix a Regulatory Compliance FCC Part 68 Telecom Fax Branding Statement Canadian Limitations Notice New Zealand Telecom Warning Notice EMC, Safety, and R&TTE Directive ComplianceInternational Modem Restrictions South African Notice Appendix B Technical Specifications Modem Compatibility Transmission Level Appendix C Warranty, Service, Technical Support Multi-Tech Systems, Inc. Warranty & Repairs Policies Online Warranty Registration Service Repair Procedures for International Distributors Replacement Parts International Customers outside U.S.A. and Canada Technical Support Internet Sites Upgrade Overview Appendix D Upgrading the FirmwareIntroduction Identify the Modem Firmware Identify the Current Firmware Version Download the Upgrade FileExtract the Upgrade Files Clear Your Stored Paramenters Upgrade the Modem’s FirmwareRestore Your Parameters Appendix E Installing a Modem Under Linux Using the Modem to Call the Internet Appendix F Pin Descriptions RS-232 Pin Descriptions RS-232 Cable Pinouts RDL Leased Line Pinouts Fig. F-3. Macintosh cable Index Index