![TROUBLE SHOOTING GUIDE](/images/new-backgrounds/195686/19568629x1.webp)
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TROUBLE SHOOTING GUIDE
BEFORE ATTEMPTING TO TROUBLESHOOT, PURGE YOUR UNIT AND INITIALLY LIGHT THE IGNITOR AND THE MAIN BURNER WITH THE GLASS DOOR REMOVED.
SYMPTOM |
| PROBLEM | TEST SOLUTION | ||||||||
Electrode sparks, | Hot and neutral wires are | - Connect the hot wire to the black wire. Connect the neutral | |||||||||
burner ignites, | reversed at control module. | ||||||||||
wire to the white wire. | |||||||||||
electrode continues |
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to spark for |
| Sensor / flame not | - Raise electrode / sensor up into flame 1/4” above the burner. | ||||||||
complete 7 seconds, | connecting |
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burner shuts down. |
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Flame length |
| Unit is | - Check pressure readings | ||||||||
consistently too | fired. | A | - Outlet pressure can be checked by removing cap (A) and | ||||||||
large or too small. |
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| replacing it with a 1/8” NPT barb fitting. Next, place pressure | |||
Carboning occurs. |
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| gauge tubing over the fitting. Gauge should read 3.5” W.C. | |||
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| for natural gas or 10.0” W.C. for propane. AFTER TAKING | |
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| PRESSURE READINGS, BE SURE TO REPLACE CAP TO | |
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| RESEAL. DO NOT | |
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| O S | - Leak test with a soap and water solution. | |
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Carbon is being | Air shutter has become | - Ensure air shutter opening is free of lint or other obstructions. | |||||||||
blocked. |
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deposited on glass, |
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| - Open air shutter to increase the primary air. | ||||
and combustion | Flame is impinging on the | ||||||||||
- Check the input rate: check the manifold pressure and orifice | |||||||||||
chamber surfaces. | combustion chamber. | ||||||||||
size as specified by the rating plate values. | |||||||||||
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White / grey film | Sulphur from fuel is being | - Clean the glass with a gas appliance glass cleaner. DO NOT | |||||||||
deposited on glass, logs | |||||||||||
CLEAN GLASS WHEN HOT. If deposits are not cleaned off | |||||||||||
forms. |
| or combustion chamber | |||||||||
| regularly, the glass may become permanently marked. | ||||||||||
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| surfaces. |
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| Switch is defective. | - Connect a jumper wire across the wall switch terminals; if main | |||||||
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| burner lights, replace switch. | ||||||||
No gas to the main |
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Burner orifice is blocked. | - Remove stoppage in orifice. | ||||||||||
burner; switch is on. | |||||||||||
Control valve faulty. | - Replace. | ||||||||||
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| Faulty valve. | - Replace. | |||||||
Burner will not light, | No gas at the burner. | - Check that the manual valve is turned on. | |||||||||
- Replace the valve. | |||||||||||
ignitor sparks. |
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Out of propane gas. | - Fill the tank. | ||||||||||
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Electrode does not |
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spark. Burner does | GFCI has been tripped. | - Push reset button (red) on the face of the GFCI. | |||||||||
not light. |
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Ignitor | SENSOR |
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| - Check the power source. (ie. fuse, circuit breaker, GFCI resent | ||
will |
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| button.) | |
not | ELECTRODE |
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| - Check that the wire is connected to both the ignitor and the | |
spark. | 1/8” | No spark at ignitor. | control module. | ||||||||
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| GAP | - Check that the spark is not jumping to ignitor cover. | ||||||||
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| CERAMIC |
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| - Replace the wire if the wire insulation is broken or frayed. | |
| HIGH | BODY |
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| - Replace the electrode if the ceramic insulator is cracked or | |
| VOLTAGE |
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| broken. | |
| IGNITION |
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| CABLE |
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| Spark gap is incorrect. | - Spark gap should be 0.125” (1/8” approx.) from the electrode | ||||||||
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| tip to the sensor tip. | ||||||||
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Remote wall switch | Wall switch is mounted | - Reverse. | |||||||||
is in “OFF” position; | upside down. | ||||||||||
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burner comes on. |
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Remote wall switch is | - Replace. | ||||||||||
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| grounding. |
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| Remote wall switch wire is | - Check for ground (short); repair ground or replace wire. | |||||||
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| grounding. |
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| Faulty wire. |
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| - Replace. |