Navini Networks, Inc. | Ripwave MX Modem User Guide |
Care & Maintenance, continued
Upgrading the Modem
Use only a mild detergent and a soft, damp cloth to clean the Modem. Do not use any chemicals or abrasives to clean the plastic shell.
If there is a problem with the Modem, do not attempt to repair it yourself. Report the problem to your Service Provider.
If you are going to upgrade your Operating System after loading the Navini monitoring software (Navini Diagnostics), you must first uninstall the monitoring software prior to upgrading the OS. Otherwise, the monitoring software will not work. See Uninstall instructions in this Guide.
The Modem must be left powered ON whenever you shut down or restart any Windows 98 or ME platforms. If the Modem is off, a blue screen appears on the monitor. In the event this happens you will mostly likely have to power cycle the PC.
There are three different ways to upgrade the software that makes the Modem work.
Your Service Provider may perform an
Your Service Provider may provide a downloadable web file or
Your Service Provider may instruct you to use your Navini Diagnostics Tool to upgrade your Modem software load. This method is used for systems that have a software release of 4.0 or greater.
The latter two methods are used only if the Modem was not powered on during the OTA upgrade process. The OTA upgrade is normally transparent to the user; in other words, there should be no noticeable service interruption. The web or CD upgrade comes with instructions and takes a minimal amount of time to complete.
Note: If you use the Navini Diagnostics Tool to upgrade your Modem software load, the computer connected to your Modem
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