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Samsung SF-755P manual Troubleshooting

Models: SF-755P

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9TROUBLESHOOTING

This chapter gives helpful information for what to do if you encounter an error.

This chapter includes:

•Clearing Document Jams

•Clearing Paper Jams

•Clearing LCD Error Messages

•Solving Problems

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Samsung SF-755P manual Troubleshooting

Contents

Page About the User’s Guides Your machine comes with the two user’s guidesContact Samsung World Wide Iii Contents Paper Handling Scanning Using Your Printer in Linux Troubleshooting Important Precautions and Safety Information Laser Safety Statement Ozone SafetyPower Saver Mercury SafetyRecycling Correct Disposal of This ProductRadio Frequency Emissions Canadian Radio Interference RegulationsFax Branding FCC Information to the UserRinger Equivalence Number You should also know that EC Certification Declaration of Conformity European CountriesApprovals and Certifications Replacing the Fitted Plug for UK Only Brown LiveXvii Differences Between British and American English British English American EnglishSetting Up the Machine System Setting Up Your MachineInstalling Software Quick Install Guide UnpackingStarter Toner Cartridge Telephone Line CordComponents may differ from one country to another Selecting a Location Clearance SpaceThese are the main components of your machine Front ViewRear View Control Panel Functions Fax at a preset toll-saving time. Using this Distance rates at night, for exampleAttaching the Document Output Support Fold out the extender, if necessaryInstalling the Toner Cartridge Getting Started Loading Paper Insert and slide the paper tray back into the machine Changing the Paper Size in the Paper Tray Making Connections TAM lead For UK users only Getting Started Turning the Machine On Remote Control Panel About Samsung SoftwareWindows MFP Driver Linux DriverPrinter Driver Features Feature Printer DriverLinux Toner Save Print quality option Poster printingInstalling Samsung Software in Windows System RequirementsInstalling Samsung Software Getting Started Getting Started Installing Samsung SmarThru Click Install SmarThruIf you select the Custom installation, you may choose Components you want to installGetting Started Repairing Software Uninstalling the MFP Driver Removing SoftwareUninstalling Samsung SmarThru After selecting the uninstall option, click NextSetting Up the Machine System Changing the Display LanguageSetting the Machine ID Entering Characters Using the Number Keypad To enter additional letters, repeat stepInserting a Pause Keypad Letters and NumbersChanging Numbers or Names Setting the Date and Time Minute = 00 ~Page Setting Sounds Speaker, Ringer, Key Sound and Alarm SoundUsing the Save Modes Speaker VolumeToner Save Mode To turn the toner save mode on or off, press Toner SaveToll Save Mode Power Save Mode Power Save mode allows your machine to reduce powerMemo Paper Handling Selecting Print Materials Type, Input Sources and CapacitiesPlain paper Envelopes Labels Transparencies Card stocksGuidelines for Paper and Special Materials Selecting an Output Location Printing to the Front Output Tray Face down Printing to the Rear Output Slot Face upLoading Paper in the Paper Tray ❷Paper full Paper empty Using the Manual Feeder Paper Handling Setting the Paper Type and Size for the Manual Feeder Printing Printing a Document in Windows LandscapePortrait Select the Samsung MFP 750 Series printer Canceling a Print Job Double-click the Samsung MFP 750 Series iconUsing a Favorite Setting Using HelpSetting Paper Properties Property DescriptionCopies SizeSource TypeSelect Color Paper FirstToner Save Setting Graphic PropertiesResolution Advanced Advanced Options buttonOptions DarknessPrinting Multiple Pages on One Sheet of the Paper Printing a Reduced or Enlarged Document You can scale your print job on aFitting Your Document to a Selected Paper Size Printing Posters Click Ok and start printing Using WatermarksUsing an Existing Watermark Creating a Watermark Editing a Watermark Deleting a WatermarkUsing Overlays What is an Overlay?Creating a New Page Overlay Click the Extras tab and click Edit in the Overlay sectionEdit Overlays window, click Create Overlay Using a Page Overlay Deleting a Page Overlay Click Delete OverlayWindows 9x/Me Setting Up the Locally Shared PrinterSetting Up the Host Computer Setting Up the Client Computer Windows NT 4.0/2000/XPSelect Local Port and click New Port Copying Loading Paper for Copying Preparing a DocumentPress Start Copy/Fax Adjust the document guides to the document sizeMaking a Copy Setting Copy Options DarknessOriginal Type Number of CopiesReduced/Enlarged Copying Press No. of CopiesChanging the Default Settings Setting the Time Out Option Collation Copying Press Start Copy/Fax to begin copyingScanning Your machine offers two ways to scan Scanning Using Samsung SmarThruScanning Basics SmarThru 3 window opens Scan Wizard lets you use the following services ScanCopy Scan to EmailScan to WEB Scan to OCRScanning Process with TWAIN- enabled Software Faxing Setting Up the Fax System Changing the Fax Setup optionsAvailable Fax Setup Options Option DescriptionWhen the document is within the margin and the Auto Discard does not occur. If the Auto Reduction feature isDiscarded. Settings range from 0 to 30 mm Preset to 9 at the factory. Settings range from 0 toSending a Fax Loading a DocumentAdjusting the Document Resolution Mode Recommended forSending a Fax Automatically Press Start Copy/FaxSending a Fax Manually Redialing the Last NumberTo redial the last number you dialed Press Redial/PauseConfirming a Transmission Automatic RedialingReceiving a Fax About the Receiving ModesReceiving Automatically in Fax Mode Receiving Manually in Tel ModePress Receive Mode You can answer calls using the On Hook Dial buttonReceiving Automatically in Ans/Fax Mode Receiving Manually Using an Extension Telephone Receiving Faxes Using Drpd ModeReceiving Faxes in the Memory Page Sending a Fax using a One-touch Number Speed DialingStoring a Number for Speed Dialing Press Phone BookSending a Fax using a Speed Number Setting a Group Dial Number Group DialingEditing Group Dial Numbers Searching for a Number in the Memory Searching Sequentially through the MemoryPrinting a Phonebook List Searching with a Particular First LetterOther Ways to Fax Sending Broadcasting FaxesSending a Delayed Fax Faxing Sending a Priority Fax Polling a Remote Machine Adding Documents to a Scheduled Fax Canceling a Scheduled Fax Additional Features Using Secure Receiving ModeTime Secure Receive Mode Printing Reports Power Failure Report Message ConfirmationJunk Fax Number List Multi-communication ReportUsing Advanced Fax Settings Changing Setting OptionsAdvanced Fax Setting Options It is useful for accessing the Pabx exchange Select On to turn this feature onPrefix Dial No Stamp RCV NameUsing the Remote Control Panel Select Samsung MFP 750 Series and then Remote Control PanelWhen you click Group Dial, the following window opens Phonebook TabFirmware Update Tab Using Your Printer in Linux Using Your Printer in Linux Getting StartedInstalling the MFP Driver Various Linux OSvia USB interface onlyRecommended Hardware Requirements SoftwareInstalling the MFP Driver Click Install When the welcome screen appears, click NextUninstalling the MFP Driver When the installation is completed, click FinishDouble-click MFP Configurator on the desktop Using the MFP ConfiguratorOpening the MFP Configurator Printers Configuration Printers TabClasses tab shows the list of the available printer classes Scanners ConfigurationClasses Tab MFP Ports Configuration Sharing Ports Between Printers and ScannersConfiguring Printer Properties Change the printer and print job properties Printing a DocumentPrinting from Applications Printing Files Scanning a Document Click PropertiesDrag the pointer to set the image area to be scanned Using Your Printer in Linux Using Preset Job Type Settings Tools Using the Image EditorYou can use the following tools to edit the image Tools Function Maintenance Clearing the Memory Adjusting Shading Cleaning Your MachineCleaning the Outside Cleaning the InsideCleaning the Scanning Glass Maintaining the Toner Cartridge Toner Cartridge StorageSaving Toner Expected Cartridge LifeOpen the front cover Reinstall the cartridge and close the front coverRedistributing Toner Replacing the Toner Cartridge Setting Notify Toner Option Notification cases are like thisCleaning the Drum Ignoring the Toner Empty MessageConsumables and Replacement Parts Items Yield AverageReplacing the ADF Rubber Pad Close the control panel firmly until it clicks into placeTroubleshooting Clearing Document Jams Message Location of Jam Go to Clearing Paper JamsTray Tray Paper Exit Area Fuser Area or Around the Toner Cartridge Manual FeederTips for Avoiding Paper Jams Clearing LCD Error Messages Display Meaning Suggested solutionsInstall the toner cartridge. See No Cartridge Installed Low Heat ErrorOpen Heat Error Fuser unit Please contact a service Over Heat RepresentativePower Failure On and the machine’s Paper Jam Paper has jammed Clear the jam. SeeMemory has not been Failure Saved You can press Enter toCondition Suggested solutions Solving ProblemsPaper Feeding Problems Select Samsung MFP 750 Series as Printing ProblemsCondition Possible cause Suggested solutions Complex Adjusting the print quality settings Select the spool setting you wantPaper size settings do Print job is Job may be verySelect Download as Bit Image Printing Quality Problems Light or fadedPrint Toner specsVertical repetitive DefectsCurl or wave ConditionBackground Scatter Misformed characters Skew Machine may require repair. Contact a service Wrinkles orRotating the paper 180 in the tray Cartridge and reinsertIf you are using transparencies, try another type That should be solid blackSome character voids are normal Remove the paper and turn it aroundCopying Problems Scanning Problems Faxing Problems Memory and then restore the document MemoryDelete any documents you no longer need from Strip of text at the topCommon Linux Problems Problem Possible Cause and SolutionMake sure if it is connected properly if I/O error is Is not functioning properlyCheck if a document is loaded into the machine Reported while scanningInstalled both Linux Print Symbolic link to lpr printing command, which isPlease install the LPP first Again, you may make the necessary symbolic linkAppendix Installing an Optional Tray Appendix A.3 Appendix Specifications General SpecificationsPower consumption DescriptionScanner Specifications Copier SpecificationsPrinter Specifications Facsimile Specifications Compression Mode MH/MR/MMR ECM Mode/JBIG Modem speedPaper Specifications Size mm/in Weight CapacityOverview Supported Sizes of PaperGuidelines for Using Paper Transparency filmsPaper Specifications Paper Output CapacityPaper Storage Environment EnvelopesUse only the manual feeder to print envelopes Envelopes with Double Side SeamsEnvelopes with Adhesive Strips or Flaps Envelope MarginsEnvelope Storage LabelsTransparencies Index One-touch dial dialing 6.16 storing Remote Control Panel SmarThru USBVisit us at