Troubleshooting
SYMPTOMS | POSSIBLE PROBLEM | SOLUTION |
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| NOTE |
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No Sound | No power to unit. | Make sure all connecting plugs | Provided |
| power | has | been | |||||||||||
From |
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| between | the | IntelliBase | and | verified, it is possible to test | ||||||||
Speakers |
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| computer are | fully | seated. | the unit |
| by | disconnecting | ||||||
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| Make sure the wall power outlet | the audio cable that is | |||||||||||
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| or power strip has power. | connected | to | the | computer | ||||||||
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| Make sure the power switches | and reconnecting it to an | |||||||||||
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| on the power strip and | alternate | audio | source such | |||||||||
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| IntelliBase are turned on. |
| as a portable CD player. | ||||||||||
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| Volume | level | on | Check | volume | level | of | Check | with | an | alternate | |||||||
| sound card or other | sound card, | audio | source | audio source | as | mentioned | |||||||||||
| audio source |
| may | and Windows | mixer | and | above. |
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| be too low. |
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| raise as necessary. |
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| IntelliBase is muted. | Make sure the mute button |
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| is off and the indicator for |
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| mute doesn’t glow. |
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| Volume is too low. | Make | sure | the | volume |
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| control is not at zero. |
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Distortion | Speaker | is | being | Make sure the IntelliBase is | Depending on | your | sound | |||||||||||
(i.e. static, | overdriven | by | an | connected to | card, you may also turn off | |||||||||||||
crackling, | amplified |
| audio | (unamplified) | of | sound | card | amplifier | on |
| sound | card | ||||||
hissing) | source. |
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| and not | (check | your |
| sound | card | |||||||
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| (amplified). |
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| manual). |
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| Volume level | on | sound | Check | volume | level | of |
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| card or | other | audio | sound card or audio source |
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| source may be too high | and lower as necessary. |
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| and causing speaker to |
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| be overdriven. |
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| Sound card or specific | Check | speakers |
| with | For this | check, | disconnect | ||||||||||
| sound file/track | may | another audio source (CD- | speakers | from | sound | card | |||||||||||
| be root of problem. | ROM player) to see if sound | and plug | into | headphone | |||||||||||||
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| card or | specific file/track | jack on front of | ||||||||||
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| may be the problem. |
| player or alternate | ||||||||||
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| audio source. |
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Sound | Audio cable | is | not | Make | sure | the | audio |
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from only | properly connected. | connector is properly inserted |
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one |
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| in the audio jack on the rear |
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speaker |
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| side. |
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NOTE: If the IntelliBase must be returned for repair, the unit must be disconnected from the monitor and packed in its original packaging.
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