No. 8558 - Release 1.0

2004

Doc.

June

Xen Mail CTI Conversation Guide

Phrase name

Phrase text

Includes prompts

PH_Gst_HowNiceToHear

How nice to hear from you!

SL001

 

 

 

PH_Hold_AllStillBusy

I'm sorry, all lines are still busy.

HD001

 

 

HD002

 

 

 

PH_Hold_AttemptPutYou

I will attempt to put you through. Please stay on the

HD007

 

line.

 

 

 

 

PH_Hold_HoldMusic

<Music>

HD023

 

 

HD024

 

 

HD025

 

 

HD026

 

 

HD027

 

 

HD028

 

 

HD029

 

 

HD030

 

 

HD031

 

 

HD032

 

 

 

PH_Hold_HoldOptions

While you are holding Remember, you may enter

HD008

 

2 to leave a message, or 3 to try another extension

HD009

 

at any time.

VC007

 

 

VC008

 

 

 

PH_Hold_NameStillBusy

<Name> The person you are trying to reach is

MB017

 

still on the phone now.

MB005

 

 

HD003

 

 

 

PH_Hold_NoLongerBusy

I'm sorry, the line is no longer busy, but now it

HD022

 

doesn't answer.

 

 

 

 

PH_Hold_TooMany

And I have too many lines holding already.

HD021

 

 

 

PH_Hold_YouAreInLine

Calls are answered in the order received. You are

HD004

 

<Number> in line. If you'd like to hold to

HD010

 

continue to hold, please say Yes; enter 1; to stop

HD011

 

holding, remain silent, leave a message, enter 2

HD012

 

remain silent. to try another extension, enter 3. You

HD013

 

must enter a tone to remain connected. There are

HD014

 

over 10 calls holding ahead of you.

HD015

 

 

HD016

 

 

HD017

 

 

HD018

 

 

HD019

 

 

HD005 HD033 HD034

 

 

HD006 HD020

 

 

 

PH_Leave_AskForExt

Please enter the extension number Or, to spell the

SR012

 

person's last name, enter pound pound.

SR047

 

 

 

PH_Leave_AskForExtOr

Please enter the extension [number] <Number> for

SR012

 

groups and remote sites. Or, to spell the person's

SR043

 

last name, enter pound pound.

NT026

 

 

SUBPH_NumberString

 

 

SR047

 

 

 

PH_Leave_AskForGroupNumber

Please enter the three digits of the group number.

GR061

 

 

 

Prompts by phrase name

T A B L E • 3 –103

Page 107
Image 107
NEC xen mail cti manual Holding, remain silent, leave a message, enter HD012

xen mail cti specifications

NEC Xen Mail CTI is a sophisticated communication solution designed to enhance the efficiency and productivity of businesses by integrating telephony with information technology. This system represents a significant step forward in unified communications, streamlining workflows and enabling seamless interactions across various platforms.

One of the primary features of NEC Xen Mail CTI is its advanced call management functionality. Users can easily manage incoming and outgoing calls through a single interface, which allows for efficient call handling and reduces the chances of missed communications. This feature is particularly beneficial for customer service departments and sales teams that rely on timely responses and follow-up calls.

Another noteworthy aspect of NEC Xen Mail CTI is its integration capabilities. The CTI system can effortlessly synchronize with existing Customer Relationship Management (CRM) software, allowing users to access customer information instantly during calls. This helps to improve customer interactions by providing agents with context about the caller, thereby enabling personalized service and faster resolution of inquiries.

In addition, NEC Xen Mail CTI features robust voicemail management. Users can manage voicemail messages through their email or mobile device, which adds convenient access to important messages from any location. This functionality enhances communication efficiency, as team members can remain connected even when they are away from their desks.

The technology behind NEC Xen Mail CTI is also notable. Employing Voice over Internet Protocol (VoIP) technology, the system supports high-quality audio for voice communications while minimizing costs associated with traditional phone systems. Moreover, the integration of artificial intelligence and machine learning capabilities allows for improved call analytics and reporting, enabling businesses to track call volumes, call durations, and agent performance.

Security is paramount in today’s digital landscape, and NEC Xen Mail CTI addresses this through encrypted communications and secure access protocols, ensuring that sensitive information remains protected. Additionally, the system is designed to be flexible and scalable, making it suitable for businesses of all sizes, from small startups to large enterprises.

In conclusion, NEC Xen Mail CTI stands out for its comprehensive features, seamless integration with existing tools, advanced call management capabilities, and robust security measures. By leveraging modern technologies, it streamlines communications, enhances customer interactions, and ultimately drives business success. Organizations seeking to elevate their communication strategy and improve overall productivity will find NEC Xen Mail CTI to be a valuable asset.