Xen Mail CTI Conversation Guide

No. 8558 - Release 1.0

2004

Doc.

June

Phrase name

Phrase text

Includes prompts

PH_Opt_MessageDelivery

Message Delivery: For your work phone, enter 4;

ME007

 

home phone, 5; pager, 6; spare phone, 7 fax

FM001

 

machine, 8.

 

 

 

 

PH_Opt_NewMessages

To hear new messages, enter 4; leave messages, 5;

ME002

 

review old messages, 6; setup options, 7.

 

 

 

 

PH_Opt_NoNewHearReceipts

There are no new messages. To hear return receipts,

ME004

 

enter 4; leave messages, 5; review old messages, 6;

 

 

setup options, 7.

 

 

 

 

PH_Opt_NoNewLeaveMessages

There are no new messages. To leave messages,

ME003

 

enter 5; review old messages, 6; setup options, 7.

 

 

 

 

PH_Opt_ToAddMembersEnter4

To add members, enter 4; delete members, 5; list

ME019

 

members, 6; change group name, 7.

 

 

 

 

PH_Opt_ToChangePhoneEtcPlusFax

To change the phone number, enter 4; schedule, 5;

ME008

 

delivery mode, 6 fax notification, 7.

FM002

 

 

 

PH_Opt_ToChangeThePhone Number

To change the phone number, enter 4; schedule, 5;

ME008

 

delivery mode, 6 fax notification, 7.

FM002

 

 

 

PH_Opt_ToChangeTransferNumber

To change transfer number, enter 4; call screening,

ME015

 

5; call holding, 6.

 

 

 

 

PH_Opt_ToCheckNewMessages

To check new messages, enter 4; leave messages, 5;

ME001

 

review old messages, 6; setup options, 7.

 

 

 

 

PH_Opt_ToCreateAGroupEnter4

To create a group, enter 4; edit a group, 5; list

ME020

 

groups, 6; delete a group, 7.

 

 

 

 

PH_Opt_ToHearCurrentGreeting

To hear the current greeting, enter 4; switch

ME010

 

greeting, 5; edit standard greeting, 6; edit alternate

FM066

 

greeting, 7; edit busy greeting, 8 edit fax

 

 

greeting, 9.

 

 

 

 

PH_Opt_ToHearMessageEnter4

To hear this message, enter 4; cancel, 5; change

ME013

 

special delivery, 6. When you're finished, enter

GL025

 

star.

 

 

 

 

PH_Opt_ToHearMessageNotHeard

To hear this message, enter 4; cancel, 5; change

ME014

 

special delivery, 6; list who has not heard it, 7.

GL025

 

When you're finished, enter star.

 

 

 

 

PH_Pause_2ToRecord

To record, enter 2.

SR018

 

 

 

PH_Pause_EnterTT

Enter any digit to continue.

GL019

 

 

 

PH_Pause_PauseToPlay

To continue playing, enter 8.

SL046

 

 

 

PH_Pause_PlaybackPaused

Playback paused.

SL045

 

 

 

PH_PTF_AskResend

Send this fax again?

FM083

 

 

 

PH_PTF_CannotTransmit

You sent the fax... A fax you sent could not be

FM082

 

transmitted.

FM081

 

 

 

PH_PTF_EnterFaxNumber

Enter the digits of the fax phone number.

FM026

 

 

 

PH_PTF_ToSendToDifferent

To change the number, enter 2.

FM085

 

 

 

PH_PTF_ToSendToOfferNum

To send to <Number> enter 1.

FM084

 

 

SUBPH_NumberString

 

 

DR014

 

 

 

Prompts by phrase name

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NEC xen mail cti manual Review old messages, 6 setup options PHOptNoNewHearReceipts

xen mail cti specifications

NEC Xen Mail CTI is a sophisticated communication solution designed to enhance the efficiency and productivity of businesses by integrating telephony with information technology. This system represents a significant step forward in unified communications, streamlining workflows and enabling seamless interactions across various platforms.

One of the primary features of NEC Xen Mail CTI is its advanced call management functionality. Users can easily manage incoming and outgoing calls through a single interface, which allows for efficient call handling and reduces the chances of missed communications. This feature is particularly beneficial for customer service departments and sales teams that rely on timely responses and follow-up calls.

Another noteworthy aspect of NEC Xen Mail CTI is its integration capabilities. The CTI system can effortlessly synchronize with existing Customer Relationship Management (CRM) software, allowing users to access customer information instantly during calls. This helps to improve customer interactions by providing agents with context about the caller, thereby enabling personalized service and faster resolution of inquiries.

In addition, NEC Xen Mail CTI features robust voicemail management. Users can manage voicemail messages through their email or mobile device, which adds convenient access to important messages from any location. This functionality enhances communication efficiency, as team members can remain connected even when they are away from their desks.

The technology behind NEC Xen Mail CTI is also notable. Employing Voice over Internet Protocol (VoIP) technology, the system supports high-quality audio for voice communications while minimizing costs associated with traditional phone systems. Moreover, the integration of artificial intelligence and machine learning capabilities allows for improved call analytics and reporting, enabling businesses to track call volumes, call durations, and agent performance.

Security is paramount in today’s digital landscape, and NEC Xen Mail CTI addresses this through encrypted communications and secure access protocols, ensuring that sensitive information remains protected. Additionally, the system is designed to be flexible and scalable, making it suitable for businesses of all sizes, from small startups to large enterprises.

In conclusion, NEC Xen Mail CTI stands out for its comprehensive features, seamless integration with existing tools, advanced call management capabilities, and robust security measures. By leveraging modern technologies, it streamlines communications, enhances customer interactions, and ultimately drives business success. Organizations seeking to elevate their communication strategy and improve overall productivity will find NEC Xen Mail CTI to be a valuable asset.