NETGEAR DG834G manual Troubleshooting the ISP Connection, ADSL link, Internet LED Blinking Amber

Reference Manual for the ADSL Modem Wireless Router DG834G

If the router does not save changes you have made in the Web Configuration Interface, check the following:

•When entering configuration settings, be sure to click the Apply button before moving to another menu or tab, or your changes are lost.

•Click the Refresh or Reload button in the Web browser. The changes may have occurred, but the Web browser may be caching the old configuration.

Troubleshooting the ISP Connection

If your router is unable to access the Internet, you should check the ADSL connection, then the WAN TCP/IP connection.

ADSL link

If your router is unable to access the Internet, you should first determine whether you have an ADSL link with the service provider. The state of this connection is indicated with the Internet LED.

Internet LED Green or Blinking Green

If your Internet LED is green or blinking green, then you have a good ADSL connection. You can be confident that the service provider has connected your line correctly and that your wiring is correct.

Internet LED Blinking Amber

If your Internet LED is blinking amber, then your modem router is attempting to make an ADSL connection with the service provider. The LED should turn green within several minutes.

If the Internet LED does not turn green, disconnect all telephones on the line. If this solves the problem, reconnect the telephones one at a time, being careful to use a microfilter on each telephone. If the microfilters are connected correctly, you should be able to connect all your telephones.

If disconnecting telephones does not result in a green Internet LED, there may be a problem with your wiring. If the telephone company has tested the ADSL signal at your Network Interface Device (NID), then you may have poor quality wiring in your house.

9-4 Troubleshooting

v1.2, October 2006