NETGEAR DG834G manual Obtaining a WAN IP Address, Internet LED Off

Reference Manual for the ADSL Modem Wireless Router DG834G

Internet LED Off

If the Internet LED is off, disconnect all telephones on the line. If this solves the problem, reconnect the telephones one at a time, being careful to use a microfilter on each telephone. If the microfilters are connected correctly, you should be able to connect all your telephones.

If disconnecting telephones does not result in a green Internet LED the problem may be one of the following:

•Check that the telephone company has made the connection to your line and tested it.

•Verify that you are connected to the correct telephone line. If you have more than one phone line, be sure that you are connected to the line with the ADSL service. It may be necessary to use a swapper if you ADSL signal is on pins 1 and 4 or the RJ-11 jack. The ADSL Modem Wireless Router uses pins 2 and 3.

Obtaining a WAN IP Address

If your modem router is unable to access the internet, and your Internet LED is green or blinking green, you should determine whether the modem router is able to obtain a WAN IP address from the ISP. Unless you have been assigned a static IP address, your modem router must request an IP address from the ISP. You can determine whether the request was successful using the browser interface.

To check the WAN IP address from the browser interface:

1.Launch your browser and select an external site such as www.netgear.com.

2.Access the Main Menu of the modem router’s configuration at http://192.168.0.1.

3.Under the Maintenance heading check that an IP address is shown for the WAN Port. If 0.0.0.0 is shown, your modem router has not obtained an IP address from your ISP.

If your router is unable to obtain an IP address from the ISP, the problem may be one of the following:

•Your ISP may require a Multiplexing Method or Virtual Path Identifier/Virtual Channel Identifier parameter.

Verify with your ISP the Multiplexing Method and parameter value, and update the router’s ADSL Settings accordingly.

•Your ISP may require a login program.

Ask your ISP whether they require PPP over Ethernet (PPPoE) or PPP over ATM (PPPOA) login.

Troubleshooting 9-5

v1.2, October 2006