Troubleshooting
143
N150 Wireless ADSL2+ Modem Router DGN1000Bv3
Internet LED Is Red
If the Internet LED is red, the device was unable to connect to the Internet. Verify the
following:
•Check that your login credentials are correct, or that the information you entered on the
Internet Setup screen is correct.
•Check if your ISP has a problem—it might not be that the modem router cannot connect
to the Internet, but rather that your ISP that cannot provide an Internet connection.
Obtaining an Internet IP Address
If your modem router is unable to access the Internet, and your Internet LED is green, see if
the modem router can obtain an Internet IP address from the ISP. Unless you have been
assigned a static IP address, your modem router requests an IP address from the ISP. You
can determine whether the request was successful using the browser interface.
To check the WAN IP address:
1. Launch your browser, and select an external site such as www.netgear.com.
2. Access the main menu of the modem router’s at http://www.routerlogin.net.
3. Select Administration > Router Status.
4. Check that an IP address is shown for the Internet port.
If 0.0.0.0 is shown, your modem router has not obtained an IP address from your ISP.
If your modem router is unable to obtain an IP address from the ISP, the problem might be
one of the following:
•Your Internet service provider (ISP) might require a login program.
Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of
login.
•If you have selected a login program, the service name, user name, or password might be
incorrectly set.
For more information, see the following section, Troubleshoot PPPoE or PPPoA.
•Your ISP might check for your computer’s host name.
Assign the computer host name of your ISP account as the account name on the Internet
Setup screen.
•Your ISP allows only one Ethernet MAC address to connect to Internet, and might check
for your computer’s MAC address. In this case, do one of the following:
-Inform your ISP that you have bought a new network device, and ask them to use the
modem router’s MAC address.
-Configure your modem router to clone your computer’s MAC address. You can do this
on the Internet Setup screen (see Internet Setup on page 24).