Troubleshooting 26
Troubleshooting
This chapter gives information about troubleshooting your wireless-N modem router. After each
problem description, instructions are provided to help you diagnose and solve the problem. For the
common problems listed, go to the section indicated.
• Is the router on?
Go to “Basic Functioning” on page 26.
• Have I connected the router correctly?
Go to “Cannot Log in to the Router” on page 28.
• I cannot access the router’s configuration with my browser.
Go to “Troubleshooting Internet Browsing” on page31.
• I have configured the router but I can’t access the Internet.
Go to “Troubleshooting the ISP Connection” on page28.
• I cannot remember the router’s configuration password.
Go to “Using the Restore Factory Settings Button to Reset the Router” on page 34.
• I want to clear the configuration and start over again.
Go to “Restoring the Default Configuration and Password” on page 33.

Basic Functioning

After you turn on power to the router, the following sequence of events should occur:
1. When power is first applied, verify that the Power LED is on (see “Hardware Features” on
page 2 for an illustration and explanation of the LEDs).
2. After approximately 10 seconds, verify that:
a. The LAN port LEDs are lit for any local ports that are connected.
b. The ADSL Internet port LED is lit.
If a port’s LED is lit, a link has been established to the connected device. If any of these
conditions does not occur, refer to the appropriate following section.