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Nortel Networks 1120E manual Troubleshooting Virtual Office Part 1

Models: 1120E

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Additional phone features

Troubleshooting Virtual Office

Virtual Office can display error messages on-screen. Table 9 lists error messages and describes actions to correct the causes.

Table 9: Troubleshooting Virtual Office (Part 1 of 3)

Displayed Message	Probable Cause	Actions

Busy, try again	Remote IP Phone is	Wait for remote IP
	active (not idle).	Phone to become idle
		and try again.

	ACD is logged in.	Log out ACD IP
		Phone before Virtual
		Office from another
		IP Phone.

	Make Set Busy is	Configure Make Set
	inactive on ACD IP	Busy active on ACD
	Phone.	IP Phone.

Invalid ID (1)	Incorrect User ID	Enter correct User ID.
	entered.

	User ID is not in	Notify system
	Gatekeeper	administrator.
	database.

Invalid ID (2)	Incorrect User ID	Enter correct User ID.
	entered.

Invalid ID (3)	Incorrect User ID	Enter correct User ID.
	entered.

	User ID in	Notify system
	Gatekeeper database	administrator.
	points to originating
	Call Server.

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Nortel Networks 1120E manual Troubleshooting Virtual Office Part 1

Contents

IP Phone 1120E Page Revision history Revision history Contents Making a call Configuring Local Menu options Incoming calls While away from your deskTalking with more than one person Additional call features Additional phone featuresWorking without interruption Index Using Hospitality features Contents About the Nortel IP Phone 1120E Basic features About the Nortel IP Phone 1120E IP Phone 1120E Telephone controls Telephone controls About the Nortel IP Phone 1120E Alerter/Message Waiting indicator flashes About the Nortel IP Phone 1120E Press the Services key to open the Services Telephone display Call features and Flexible Feature Codes Security featuresUsing Encrypted Calling To change your password Scpw Managing your Station Control Password Scpw Mode To turn Password Protection on or off Press the Done soft key Entering text using the dialpad Entering and editing textApplication text entry Editing text using the soft keys To edit text with the soft keysEditing soft key description Part 1 Entering text using the USB keyboard Editing soft key description Part 2USB keyboard function keys during phone calls IP Phone 1120E connections Connecting the components Before you begin Connecting the components of the phone Release the IP Phone 1120E from the stand Remove the stand cover Connecting the components Cable routing tracks and mounting holes Connecting the components Telephone Options menu Configuring Telephone Options To use the Telephone Options menu Using the Telephone Options menu Adjusting the volume To adjust the volumeTelephone Options menu Adjusting the display screen contrast To adjust the display screen contrast Selecting a languageLanguage… Selecting date and time format To select a languageTo select a date and time format Accessing display diagnostics To select Display diagnosticsChoosing local dialpad tone To choose a local dialpad tone Viewing telephone information To view IP Phone information Diagnostics Configuring call log options Configuring the Callers List logTo log only unanswered calls Configuring New Call Indication To configure New Call IndicationNew call indication off New call indication on To configure Preferred Name Match Configuring Preferred Name MatchConfiguring Area Code Setup Preferred name match on Preferred name match off To configure default area codes maximum of three Choosing a ring type To edit area code displayRing type… Enabling or disabling Call Timer To enable or disable Call TimerTo choose a ring type Changing feature key labels Enabling OnHook Default PathTo enable OnHook Default Path Handsfree enable Headset enable To rename the labels To restore the default labels To configure name display format Configuring the name display format Configuring Live Dialpad To configure Live DialpadFirst name, last name Last name, first name Configuring Telephone Options Configuring Local Menu options Navigation key functions in menus Part 1Enter key Navigation key functions in menus Part 2 Navigation key functions in Edit mode Part 1Stop key Navigation key functions in dialog boxes Changing 1. Display Settings Using the 1. Preferences submenuNavigation key functions in Edit mode Part 2 Display Settings Contrast Sleep To configure Contrast or Sleep tools Changing 2. Language LanguageTo select the language used in local menus Using 1. IP Set&DHCP Information Using the 2. Local Diagnostics submenuUsing 2. Network Diagnostic Tools Using 3. Ethernet Statistics Using the 4. Lock Menu Using the 3. Network Configuration menuUsing 5. USB Devices USB Devices Making a call Using Off-hook dialing Using On-hook dialing To use handsfree dialing Using handsfree dialingTo discontinue a handsfree call To mute a handsfree call To switch from handset to handsfree To switch from handsfree to handsetTo switch from handsfree to headset To use a headset Using the Directory applications Making a call using Corporate DirectoryTo search for a specific number To scroll to a specific number Making a call using the Personal Directory To make a call using the Personal Directory Making a call using the Callers ListTo make a call using the Callers List Callers List To make a call using Redial List Making a call using the Redial ListViewing the date and time of a call To view date and time of a call To use Predial Using Predial Using AutoDial To edit a Predial numberTo store an AutoDial number To use AutoDial To display an AutoDial number To call a Ring Again party when you receive notification Using Ring AgainTo activate Ring Again Enter the Ring Again Activate FFC To deactivate Ring Again before notification Using Last Number RedialEnter the Ring Again Deactivate FFC To use Last Number Redial To store a Speed Call number Using Speed CallPress the Speed Call Controller soft To make a Speed Call Using HotLine Using System Speed CallPress the System Speed Call soft Press the System Speed Call To make an intercom call Using intercom calling To answer a call Answering a call Placing a call on hold While on an active callTo place a call on hold To retrieve a call on hold Transferring a call To transfer a call to a third partyRedial List , or Callers List to select a To use Timed Reminder Recall Using Timed Reminder Recall To contact the attendant while on a call Using Attendant Recall To park a call on the System Park DN or your own DN Using Call Park To retrieve a parked call To park a call using the Spre code or FFC Recording a Calling Party Number Displaying incoming call informationTo record a caller’s number for accounting purposes Tracing a malicious call To use Call Trace while on a callTo use Call Trace without a Call Trace key Using Call Pickup Using Automatic AnswerbackIncoming calls Press the Automatic Answerback key To answer an incoming call in another call pickup group Enter the Pickup Ringing Number FFCPickup Group FFC Enter the Pickup Directory Number FFC Using Call Waiting To answer an incoming call while on another callTo return to the first IP Phone call If you do not have a Call Waiting key While away from your desk Using Call ForwardTo forward your calls or change the forward number Forward All Calls Activate FFC Using Internal Call Forward Press the Internal Call Forward keyInternal Call Forward Activate FFC To deactivate Internal Call Forward Using Remote Call ForwardInternal Call Forward Deactivate FFC IntForwardPress the Internal Call Forward key twice To deactivate Remote Call Forward To lock your IP Phone Securing your IP Phone To unlock your IP Phone Talking with more than one person Using the Call Join feature Setting up a conference call To set up a conference callDirectory, Personal Directory, Redial Using Conferee Selectable Display To view active confereesTo disconnect a conferee Conference Count Display returns Using Group CallGoodbye key To call group members To answer a group call Group Call FFC To end a group call Activating Make Set Busy Working without interruptionTo activate Make Set Busy To deactivate Make Set Busy Using AutoDial Transfer Additional call features Using Call Page Connect to make an announcement Using the Buzz featureTo buzz the IP Phone linked to your IP Phone To connect to Call Using Centrex/Exchange Line Switchhook Flash To use Centrex/Exchange Line Switchhook FlashCharging a call or charging a forced call To charge a call in progress Dial the Call Detail Recording FFC To charge a call to an account when you transfer a call Using Enhanced Override To use Enhanced Override Using Forced Camp-on Overriding a busy signal To use Forced Camp-onAnswering a call camped-on to your extension Using Privacy Release To override a busy signalTo use Privacy Release in an established state To use Automatic Preselection Meet-me Using Radio To use Automatic Post-selection Dial the Radio Paging Access FFC. The ringback tone soundsTo answer a Radio Dial the Radio Paging Answer FFC. The paging tone sounds Using Voice Call To make a voice callTo respond to a voice call Additional phone features Using the Personal DirectoryTo add an entry To edit an entry To search for an entry To delete an entry Using the Callers List To delete the entire Callers List To dial an entry Using the Redial List To delete the entire Redial List Virtual Office connection availability Using Virtual Office Logging in to Virtual Office Using Virtual Office on your Remote IP Phone Logged in to an IP Phone 1120E Logged in to an IP Phone 1120E using an IP Phone 1140E Office phone displays the message Logged Out Using Virtual Office on your Office IP Phone To log out from a Remote IP Phone Logging out of Virtual Office Troubleshooting Virtual Office Part 1 Troubleshooting Virtual Office Troubleshooting Virtual Office Part 2 Using Media Gateway 1000B Troubleshooting Virtual Office Part 3Normal Mode Using Test Local Mode Using Resume Normal ModeLocal Mode Troubleshooting MG 1000B Part 1 Troubleshooting MG 1000B Troubleshooting MG 1000B Part 2 Configuring Automatic Wake-Up Using Hospitality featuresTo enter the time for an Automatic Wake-Up call Dial the Automatic Wake-Up Request FFC Dial the Automatic Wake-Up Quit FFC To cancel an Automatic Wake-Up callTo verify the time for the Automatic Wake-Up call Dial the Automatic Wake-Up Verify FFC To read meters Activating Message RegistrationPress the Message Registration key To change a meter To reset a meter to zero To enter cleaning status Using Maid Identification Displaying Room Status To read the status of a roomChanging the status of a room 141 Accessing External Server Applications Flexible Feature Codes Part 1 Flexible Feature Codes FFC Flexible Feature Codes Part 2 Terms you should know Information display 147 148 149 Terms you should know 150 Regulatory and safety information EMC compliance Safety compliance Other DenAn regulatory notice for Japan Index 156 157 158 Page Copyright 2006-2007 Nortel Networks. All Rights Reserved