Transferring a call | Nortel Networks 1120E guide

While on an active call

Transferring a call

Use the Transfer feature to redirect a call to the appropriate person.

To transfer a call to a third party:

Trans	1.	Press the Transfer soft key. The other
		party is put on hold and a dial tone
		sounds. The LCD indicator light flashes
		steadily.
	2.	Dial the DN to which you are transferring
		the call or use the Personal Directory,
		Redial List, or Callers List to select a
		number to dial.
Trans	3.	When that number rings or a person
		answers, press the Transfer soft key to
		connect the calling party.

To return to the original call, if the transfer is incomplete:

If the person called is not available, press the line (DN) key (next to the LCD indicator) to reconnect to the original call.

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Image 79

Nortel Networks 1120E Transferring a call, To transfer a call to a third party, Redial List , or Callers List to select a

Contents

IP Phone 1120E Page Revision history Revision history Contents Making a call Configuring Local Menu options While away from your desk Incoming callsTalking with more than one person Additional phone features Additional call featuresWorking without interruption Index Using Hospitality features Contents About the Nortel IP Phone 1120E Basic features About the Nortel IP Phone 1120E IP Phone 1120E Telephone controls Telephone controls About the Nortel IP Phone 1120E Alerter/Message Waiting indicator flashes About the Nortel IP Phone 1120E Press the Services key to open the Services Telephone display Security features Call features and Flexible Feature CodesUsing Encrypted Calling To change your password Scpw Managing your Station Control Password Scpw Mode To turn Password Protection on or off Press the Done soft key Entering and editing text Entering text using the dialpadApplication text entry To edit text with the soft keys Editing text using the soft keysEditing soft key description Part 1 Editing soft key description Part 2 Entering text using the USB keyboardUSB keyboard function keys during phone calls IP Phone 1120E connections Connecting the components Before you begin Connecting the components of the phone Release the IP Phone 1120E from the stand Remove the stand cover Connecting the components Cable routing tracks and mounting holes Connecting the components Telephone Options menu Configuring Telephone Options To use the Telephone Options menu Using the Telephone Options menu To adjust the volume Adjusting the volumeTelephone Options menu Adjusting the display screen contrast Selecting a language To adjust the display screen contrastLanguage… To select a language Selecting date and time formatTo select a date and time format To select Display diagnostics Accessing display diagnosticsChoosing local dialpad tone To choose a local dialpad tone Viewing telephone information To view IP Phone information Diagnostics Configuring the Callers List log Configuring call log optionsTo log only unanswered calls To configure New Call Indication Configuring New Call IndicationNew call indication off New call indication on Preferred name match on Preferred name match off Configuring Preferred Name MatchTo configure Preferred Name Match Configuring Area Code Setup To configure default area codes maximum of three To edit area code display Choosing a ring typeRing type… To enable or disable Call Timer Enabling or disabling Call TimerTo choose a ring type Handsfree enable Headset enable Enabling OnHook Default PathChanging feature key labels To enable OnHook Default Path To rename the labels To restore the default labels To configure name display format Configuring the name display format To configure Live Dialpad Configuring Live DialpadFirst name, last name Last name, first name Configuring Telephone Options Navigation key functions in menus Part 1 Configuring Local Menu optionsEnter key Navigation key functions in dialog boxes Navigation key functions in Edit mode Part 1Navigation key functions in menus Part 2 Stop key Display Settings Using the 1. Preferences submenuChanging 1. Display Settings Navigation key functions in Edit mode Part 2 Contrast Sleep To configure Contrast or Sleep tools Language Changing 2. LanguageTo select the language used in local menus Using 3. Ethernet Statistics Using the 2. Local Diagnostics submenuUsing 1. IP Set&DHCP Information Using 2. Network Diagnostic Tools USB Devices Using the 3. Network Configuration menuUsing the 4. Lock Menu Using 5. USB Devices Making a call Using Off-hook dialing Using On-hook dialing To mute a handsfree call Using handsfree dialingTo use handsfree dialing To discontinue a handsfree call To use a headset To switch from handsfree to handsetTo switch from handset to handsfree To switch from handsfree to headset Making a call using Corporate Directory Using the Directory applicationsTo search for a specific number To scroll to a specific number Making a call using the Personal Directory Callers List Making a call using the Callers ListTo make a call using the Personal Directory To make a call using the Callers List To view date and time of a call Making a call using the Redial ListTo make a call using Redial List Viewing the date and time of a call To use Predial Using Predial To edit a Predial number Using AutoDialTo store an AutoDial number To use AutoDial To display an AutoDial number Enter the Ring Again Activate FFC Using Ring AgainTo call a Ring Again party when you receive notification To activate Ring Again To use Last Number Redial Using Last Number RedialTo deactivate Ring Again before notification Enter the Ring Again Deactivate FFC To make a Speed Call Using Speed CallTo store a Speed Call number Press the Speed Call Controller soft Press the System Speed Call Using System Speed CallUsing HotLine Press the System Speed Call soft To make an intercom call Using intercom calling To answer a call Answering a call To retrieve a call on hold While on an active callPlacing a call on hold To place a call on hold To transfer a call to a third party Transferring a callRedial List , or Callers List to select a To use Timed Reminder Recall Using Timed Reminder Recall To contact the attendant while on a call Using Attendant Recall To park a call on the System Park DN or your own DN Using Call Park To retrieve a parked call To park a call using the Spre code or FFC Displaying incoming call information Recording a Calling Party NumberTo record a caller’s number for accounting purposes To use Call Trace while on a call Tracing a malicious callTo use Call Trace without a Call Trace key Press the Automatic Answerback key Using Automatic AnswerbackUsing Call Pickup Incoming calls Enter the Pickup Directory Number FFC Enter the Pickup Ringing Number FFCTo answer an incoming call in another call pickup group Pickup Group FFC To answer an incoming call while on another call Using Call WaitingTo return to the first IP Phone call If you do not have a Call Waiting key Forward All Calls Activate FFC Using Call ForwardWhile away from your desk To forward your calls or change the forward number Press the Internal Call Forward key Using Internal Call ForwardInternal Call Forward Activate FFC IntForwardPress the Internal Call Forward key twice Using Remote Call ForwardTo deactivate Internal Call Forward Internal Call Forward Deactivate FFC To deactivate Remote Call Forward To lock your IP Phone Securing your IP Phone To unlock your IP Phone Talking with more than one person Using the Call Join feature To set up a conference call Setting up a conference callDirectory, Personal Directory, Redial To view active conferees Using Conferee Selectable DisplayTo disconnect a conferee To call group members Using Group CallConference Count Display returns Goodbye key To answer a group call Group Call FFC To end a group call To deactivate Make Set Busy Working without interruptionActivating Make Set Busy To activate Make Set Busy Using AutoDial Transfer Additional call features To connect to Call Using the Buzz featureUsing Call Page Connect to make an announcement To buzz the IP Phone linked to your IP Phone To use Centrex/Exchange Line Switchhook Flash Using Centrex/Exchange Line Switchhook FlashCharging a call or charging a forced call To charge a call in progress Dial the Call Detail Recording FFC To charge a call to an account when you transfer a call Using Enhanced Override To use Enhanced Override Using Forced Camp-on To use Forced Camp-on Overriding a busy signalAnswering a call camped-on to your extension To override a busy signal Using Privacy ReleaseTo use Privacy Release in an established state To use Automatic Preselection Meet-me Using Radio Dial the Radio Paging Answer FFC. The paging tone sounds Dial the Radio Paging Access FFC. The ringback tone soundsTo use Automatic Post-selection To answer a Radio To make a voice call Using Voice CallTo respond to a voice call Using the Personal Directory Additional phone featuresTo add an entry To edit an entry To search for an entry To delete an entry Using the Callers List To delete the entire Callers List To dial an entry Using the Redial List To delete the entire Redial List Virtual Office connection availability Using Virtual Office Logging in to Virtual Office Using Virtual Office on your Remote IP Phone Logged in to an IP Phone 1120E Logged in to an IP Phone 1120E using an IP Phone 1140E Office phone displays the message Logged Out Using Virtual Office on your Office IP Phone To log out from a Remote IP Phone Logging out of Virtual Office Troubleshooting Virtual Office Part 1 Troubleshooting Virtual Office Troubleshooting Virtual Office Part 2 Troubleshooting Virtual Office Part 3 Using Media Gateway 1000BNormal Mode Using Resume Normal Mode Using Test Local ModeLocal Mode Troubleshooting MG 1000B Part 1 Troubleshooting MG 1000B Troubleshooting MG 1000B Part 2 Dial the Automatic Wake-Up Request FFC Using Hospitality featuresConfiguring Automatic Wake-Up To enter the time for an Automatic Wake-Up call Dial the Automatic Wake-Up Verify FFC To cancel an Automatic Wake-Up callDial the Automatic Wake-Up Quit FFC To verify the time for the Automatic Wake-Up call To change a meter Activating Message RegistrationTo read meters Press the Message Registration key To reset a meter to zero To enter cleaning status Using Maid Identification To read the status of a room Displaying Room StatusChanging the status of a room 141 Accessing External Server Applications Flexible Feature Codes Part 1 Flexible Feature Codes FFC Flexible Feature Codes Part 2 Terms you should know Information display 147 148 149 Terms you should know 150 Regulatory and safety information EMC compliance Safety compliance Other DenAn regulatory notice for Japan Index 156 157 158 Page Copyright 2006-2007 Nortel Networks. All Rights Reserved