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Nortel Networks 1120E manual Troubleshooting MG 1000B Part 1

Models: 1120E

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Additional phone features

Note: If you do not use the Resume Normal Mode command after testing, the IP Phone automatically returns to Normal Mode in 10 minutes.

1. Press the Services key.

(Services)

2.Press the Up/Down navigation key to scroll and highlight Resume Normal Mode.

3.Press the Enter key (the IP Phone registers back to the main office).

Troubleshooting MG 1000B

The MG 1000B can display error messages on-screen. Table 10 lists error messages and describes actions to correct the causes.

Table 10: Troubleshooting MG 1000B (Part 1 of 2)

Display Message	Probable Cause	Actions

Local Mode	Test Local Mode.	Press the Services
		key, and then select
		Resume Normal
		Mode.
	Network problem.	Contact system
		administrator if
		problem persists.

Local Mode	Gatekeeper unable to	Notify system
Invalid ID (1)	find end point from	administrator.
Invalid ID (1)	Branch User ID.
	Branch User ID.

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Nortel Networks 1120E manual Troubleshooting MG 1000B Part 1

Contents

IP Phone 1120E Page Revision history Revision history Contents Making a call Configuring Local Menu optionsWhile away from your desk Incoming callsTalking with more than one person Additional phone features Additional call featuresWorking without interruption Index Using Hospitality featuresContents About the Nortel IP Phone 1120E Basic featuresAbout the Nortel IP Phone 1120E IP Phone 1120E Telephone controlsTelephone controls About the Nortel IP Phone 1120E Alerter/Message Waiting indicator flashes About the Nortel IP Phone 1120E Press the Services key to open the Services Telephone display Security features Call features and Flexible Feature CodesUsing Encrypted Calling To change your password Scpw Managing your Station Control Password ScpwMode To turn Password Protection on or offPress the Done soft key Entering and editing text Entering text using the dialpadApplication text entry To edit text with the soft keys Editing text using the soft keysEditing soft key description Part 1 Editing soft key description Part 2 Entering text using the USB keyboardUSB keyboard function keys during phone calls IP Phone 1120E connections Connecting the componentsBefore you begin Connecting the components of the phoneRelease the IP Phone 1120E from the stand Remove the stand cover Connecting the components Cable routing tracks and mounting holes Connecting the components Telephone Options menu Configuring Telephone OptionsTo use the Telephone Options menu Using the Telephone Options menuTo adjust the volume Adjusting the volumeTelephone Options menu Adjusting the display screen contrast Selecting a language To adjust the display screen contrastLanguage… To select a language Selecting date and time formatTo select a date and time format To select Display diagnostics Accessing display diagnosticsChoosing local dialpad tone To choose a local dialpad tone Viewing telephone informationTo view IP Phone information DiagnosticsConfiguring the Callers List log Configuring call log optionsTo log only unanswered calls To configure New Call Indication Configuring New Call IndicationNew call indication off New call indication on To configure Preferred Name Match Configuring Preferred Name MatchConfiguring Area Code Setup Preferred name match on Preferred name match offTo configure default area codes maximum of three To edit area code display Choosing a ring typeRing type… To enable or disable Call Timer Enabling or disabling Call TimerTo choose a ring type Changing feature key labels Enabling OnHook Default PathTo enable OnHook Default Path Handsfree enable Headset enableTo rename the labels To restore the default labelsTo configure name display format Configuring the name display formatTo configure Live Dialpad Configuring Live DialpadFirst name, last name Last name, first name Configuring Telephone Options Navigation key functions in menus Part 1 Configuring Local Menu optionsEnter key Navigation key functions in menus Part 2 Navigation key functions in Edit mode Part 1Stop key Navigation key functions in dialog boxesChanging 1. Display Settings Using the 1. Preferences submenuNavigation key functions in Edit mode Part 2 Display SettingsContrast Sleep To configure Contrast or Sleep toolsLanguage Changing 2. LanguageTo select the language used in local menus Using 1. IP Set&DHCP Information Using the 2. Local Diagnostics submenuUsing 2. Network Diagnostic Tools Using 3. Ethernet StatisticsUsing the 4. Lock Menu Using the 3. Network Configuration menuUsing 5. USB Devices USB DevicesMaking a call Using Off-hook dialingUsing On-hook dialing To use handsfree dialing Using handsfree dialingTo discontinue a handsfree call To mute a handsfree callTo switch from handset to handsfree To switch from handsfree to handsetTo switch from handsfree to headset To use a headsetMaking a call using Corporate Directory Using the Directory applicationsTo search for a specific number To scroll to a specific number Making a call using the Personal DirectoryTo make a call using the Personal Directory Making a call using the Callers ListTo make a call using the Callers List Callers ListTo make a call using Redial List Making a call using the Redial ListViewing the date and time of a call To view date and time of a callTo use Predial Using PredialTo edit a Predial number Using AutoDialTo store an AutoDial number To use AutoDial To display an AutoDial numberTo call a Ring Again party when you receive notification Using Ring AgainTo activate Ring Again Enter the Ring Again Activate FFCTo deactivate Ring Again before notification Using Last Number RedialEnter the Ring Again Deactivate FFC To use Last Number RedialTo store a Speed Call number Using Speed CallPress the Speed Call Controller soft To make a Speed CallUsing HotLine Using System Speed CallPress the System Speed Call soft Press the System Speed CallTo make an intercom call Using intercom callingTo answer a call Answering a callPlacing a call on hold While on an active callTo place a call on hold To retrieve a call on holdTo transfer a call to a third party Transferring a callRedial List , or Callers List to select a To use Timed Reminder Recall Using Timed Reminder RecallTo contact the attendant while on a call Using Attendant RecallTo park a call on the System Park DN or your own DN Using Call ParkTo retrieve a parked call To park a call using the Spre code or FFCDisplaying incoming call information Recording a Calling Party NumberTo record a caller’s number for accounting purposes To use Call Trace while on a call Tracing a malicious callTo use Call Trace without a Call Trace key Using Call Pickup Using Automatic AnswerbackIncoming calls Press the Automatic Answerback keyTo answer an incoming call in another call pickup group Enter the Pickup Ringing Number FFCPickup Group FFC Enter the Pickup Directory Number FFCTo answer an incoming call while on another call Using Call WaitingTo return to the first IP Phone call If you do not have a Call Waiting key While away from your desk Using Call ForwardTo forward your calls or change the forward number Forward All Calls Activate FFCPress the Internal Call Forward key Using Internal Call ForwardInternal Call Forward Activate FFC To deactivate Internal Call Forward Using Remote Call ForwardInternal Call Forward Deactivate FFC IntForwardPress the Internal Call Forward key twiceTo deactivate Remote Call Forward To lock your IP Phone Securing your IP PhoneTo unlock your IP Phone Talking with more than one person Using the Call Join featureTo set up a conference call Setting up a conference callDirectory, Personal Directory, Redial To view active conferees Using Conferee Selectable DisplayTo disconnect a conferee Conference Count Display returns Using Group CallGoodbye key To call group membersTo answer a group call Group Call FFCTo end a group call Activating Make Set Busy Working without interruptionTo activate Make Set Busy To deactivate Make Set BusyUsing AutoDial Transfer Additional call featuresUsing Call Page Connect to make an announcement Using the Buzz featureTo buzz the IP Phone linked to your IP Phone To connect to CallTo use Centrex/Exchange Line Switchhook Flash Using Centrex/Exchange Line Switchhook FlashCharging a call or charging a forced call To charge a call in progress Dial the Call Detail Recording FFCTo charge a call to an account when you transfer a call Using Enhanced Override To use Enhanced Override Using Forced Camp-onTo use Forced Camp-on Overriding a busy signalAnswering a call camped-on to your extension To override a busy signal Using Privacy ReleaseTo use Privacy Release in an established state To use Automatic Preselection Meet-me Using RadioTo use Automatic Post-selection Dial the Radio Paging Access FFC. The ringback tone soundsTo answer a Radio Dial the Radio Paging Answer FFC. The paging tone soundsTo make a voice call Using Voice CallTo respond to a voice call Using the Personal Directory Additional phone featuresTo add an entry To edit an entry To search for an entry To delete an entryUsing the Callers List To delete the entire Callers List To dial an entryUsing the Redial List To delete the entire Redial List Virtual Office connection availability Using Virtual OfficeLogging in to Virtual Office Using Virtual Office on your Remote IP Phone Logged in to an IP Phone 1120E Logged in to an IP Phone 1120E using an IP Phone 1140E Office phone displays the message Logged Out Using Virtual Office on your Office IP PhoneTo log out from a Remote IP Phone Logging out of Virtual OfficeTroubleshooting Virtual Office Part 1 Troubleshooting Virtual OfficeTroubleshooting Virtual Office Part 2 Troubleshooting Virtual Office Part 3 Using Media Gateway 1000BNormal Mode Using Resume Normal Mode Using Test Local ModeLocal Mode Troubleshooting MG 1000B Part 1 Troubleshooting MG 1000BTroubleshooting MG 1000B Part 2 Configuring Automatic Wake-Up Using Hospitality featuresTo enter the time for an Automatic Wake-Up call Dial the Automatic Wake-Up Request FFCDial the Automatic Wake-Up Quit FFC To cancel an Automatic Wake-Up callTo verify the time for the Automatic Wake-Up call Dial the Automatic Wake-Up Verify FFCTo read meters Activating Message RegistrationPress the Message Registration key To change a meterTo reset a meter to zero To enter cleaning status Using Maid IdentificationTo read the status of a room Displaying Room StatusChanging the status of a room 141 Accessing External Server Applications Flexible Feature Codes Part 1 Flexible Feature Codes FFCFlexible Feature Codes Part 2 Terms you should know Information display 147 148 149 Terms you should know 150 Regulatory and safety information EMC compliance Safety complianceOther DenAn regulatory notice for Japan Index 156 157 158 Page Copyright 2006-2007 Nortel Networks. All Rights Reserved