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Nortel Networks 1120E manual To charge a call to an account when you transfer a call

Models: 1120E

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	Additional call features

2493	4. Press the line (DN) key to return to the
	call.

To charge a call to an account when you transfer a call:

Trans

Trans

or

Trans

1.Press the Transfer soft key. The call is on hold.

2.Choose one of the following:

—Press the Charge soft key.

—Dial the Call Detail Recording FFC.

3.Dial the charge account number.

4.After the dial tone, dial the number to which you are transferring the call.

5.Press the Transfer soft key when you hear the IP Phone ring.

Note: You can talk privately to the person at the transfer number before you press the Transfer soft key.

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Nortel Networks 1120E manual To charge a call to an account when you transfer a call

Contents

IP Phone 1120E Page Revision history Revision history Contents Making a call Configuring Local Menu optionsTalking with more than one person Incoming callsWhile away from your desk Working without interruption Additional call featuresAdditional phone features Index Using Hospitality featuresContents About the Nortel IP Phone 1120E Basic featuresAbout the Nortel IP Phone 1120E IP Phone 1120E Telephone controlsTelephone controls About the Nortel IP Phone 1120E Alerter/Message Waiting indicator flashes About the Nortel IP Phone 1120E Press the Services key to open the Services Telephone display Using Encrypted Calling Call features and Flexible Feature CodesSecurity features To change your password Scpw Managing your Station Control Password ScpwMode To turn Password Protection on or offPress the Done soft key Application text entry Entering text using the dialpadEntering and editing text Editing soft key description Part 1 Editing text using the soft keysTo edit text with the soft keys USB keyboard function keys during phone calls Entering text using the USB keyboardEditing soft key description Part 2 IP Phone 1120E connections Connecting the componentsBefore you begin Connecting the components of the phoneRelease the IP Phone 1120E from the stand Remove the stand cover Connecting the components Cable routing tracks and mounting holes Connecting the components Telephone Options menu Configuring Telephone OptionsTo use the Telephone Options menu Using the Telephone Options menuTelephone Options menu Adjusting the volumeTo adjust the volume Adjusting the display screen contrast Language… To adjust the display screen contrastSelecting a language To select a date and time format Selecting date and time formatTo select a language Choosing local dialpad tone Accessing display diagnosticsTo select Display diagnostics To choose a local dialpad tone Viewing telephone informationTo view IP Phone information DiagnosticsTo log only unanswered calls Configuring call log optionsConfiguring the Callers List log New call indication off New call indication on Configuring New Call IndicationTo configure New Call Indication Preferred name match on Preferred name match off Configuring Preferred Name MatchTo configure Preferred Name Match Configuring Area Code SetupTo configure default area codes maximum of three Ring type… Choosing a ring typeTo edit area code display To choose a ring type Enabling or disabling Call TimerTo enable or disable Call Timer Handsfree enable Headset enable Enabling OnHook Default PathChanging feature key labels To enable OnHook Default PathTo rename the labels To restore the default labelsTo configure name display format Configuring the name display formatFirst name, last name Last name, first name Configuring Live DialpadTo configure Live Dialpad Configuring Telephone Options Enter key Configuring Local Menu optionsNavigation key functions in menus Part 1 Navigation key functions in dialog boxes Navigation key functions in Edit mode Part 1Navigation key functions in menus Part 2 Stop keyDisplay Settings Using the 1. Preferences submenuChanging 1. Display Settings Navigation key functions in Edit mode Part 2Contrast Sleep To configure Contrast or Sleep toolsTo select the language used in local menus Changing 2. LanguageLanguage Using 3. Ethernet Statistics Using the 2. Local Diagnostics submenuUsing 1. IP Set&DHCP Information Using 2. Network Diagnostic ToolsUSB Devices Using the 3. Network Configuration menuUsing the 4. Lock Menu Using 5. USB DevicesMaking a call Using Off-hook dialingUsing On-hook dialing To mute a handsfree call Using handsfree dialingTo use handsfree dialing To discontinue a handsfree callTo use a headset To switch from handsfree to handsetTo switch from handset to handsfree To switch from handsfree to headsetTo search for a specific number Using the Directory applicationsMaking a call using Corporate Directory To scroll to a specific number Making a call using the Personal DirectoryCallers List Making a call using the Callers ListTo make a call using the Personal Directory To make a call using the Callers ListTo view date and time of a call Making a call using the Redial ListTo make a call using Redial List Viewing the date and time of a callTo use Predial Using PredialTo store an AutoDial number Using AutoDialTo edit a Predial number To use AutoDial To display an AutoDial numberEnter the Ring Again Activate FFC Using Ring AgainTo call a Ring Again party when you receive notification To activate Ring AgainTo use Last Number Redial Using Last Number RedialTo deactivate Ring Again before notification Enter the Ring Again Deactivate FFCTo make a Speed Call Using Speed CallTo store a Speed Call number Press the Speed Call Controller softPress the System Speed Call Using System Speed CallUsing HotLine Press the System Speed Call softTo make an intercom call Using intercom callingTo answer a call Answering a callTo retrieve a call on hold While on an active callPlacing a call on hold To place a call on holdRedial List , or Callers List to select a Transferring a callTo transfer a call to a third party To use Timed Reminder Recall Using Timed Reminder RecallTo contact the attendant while on a call Using Attendant RecallTo park a call on the System Park DN or your own DN Using Call ParkTo retrieve a parked call To park a call using the Spre code or FFCTo record a caller’s number for accounting purposes Recording a Calling Party NumberDisplaying incoming call information To use Call Trace without a Call Trace key Tracing a malicious callTo use Call Trace while on a call Press the Automatic Answerback key Using Automatic AnswerbackUsing Call Pickup Incoming callsEnter the Pickup Directory Number FFC Enter the Pickup Ringing Number FFCTo answer an incoming call in another call pickup group Pickup Group FFCTo return to the first IP Phone call Using Call WaitingTo answer an incoming call while on another call If you do not have a Call Waiting key Forward All Calls Activate FFC Using Call ForwardWhile away from your desk To forward your calls or change the forward numberInternal Call Forward Activate FFC Using Internal Call ForwardPress the Internal Call Forward key IntForwardPress the Internal Call Forward key twice Using Remote Call ForwardTo deactivate Internal Call Forward Internal Call Forward Deactivate FFCTo deactivate Remote Call Forward To lock your IP Phone Securing your IP PhoneTo unlock your IP Phone Talking with more than one person Using the Call Join featureDirectory, Personal Directory, Redial Setting up a conference callTo set up a conference call To disconnect a conferee Using Conferee Selectable DisplayTo view active conferees To call group members Using Group CallConference Count Display returns Goodbye keyTo answer a group call Group Call FFCTo end a group call To deactivate Make Set Busy Working without interruptionActivating Make Set Busy To activate Make Set BusyUsing AutoDial Transfer Additional call featuresTo connect to Call Using the Buzz featureUsing Call Page Connect to make an announcement To buzz the IP Phone linked to your IP PhoneCharging a call or charging a forced call Using Centrex/Exchange Line Switchhook FlashTo use Centrex/Exchange Line Switchhook Flash To charge a call in progress Dial the Call Detail Recording FFCTo charge a call to an account when you transfer a call Using Enhanced Override To use Enhanced Override Using Forced Camp-onAnswering a call camped-on to your extension Overriding a busy signalTo use Forced Camp-on To use Privacy Release in an established state Using Privacy ReleaseTo override a busy signal To use Automatic Preselection Meet-me Using RadioDial the Radio Paging Answer FFC. The paging tone sounds Dial the Radio Paging Access FFC. The ringback tone soundsTo use Automatic Post-selection To answer a RadioTo respond to a voice call Using Voice CallTo make a voice call To add an entry Additional phone featuresUsing the Personal Directory To edit an entry To search for an entry To delete an entryUsing the Callers List To delete the entire Callers List To dial an entryUsing the Redial List To delete the entire Redial List Virtual Office connection availability Using Virtual OfficeLogging in to Virtual Office Using Virtual Office on your Remote IP Phone Logged in to an IP Phone 1120E Logged in to an IP Phone 1120E using an IP Phone 1140E Office phone displays the message Logged Out Using Virtual Office on your Office IP PhoneTo log out from a Remote IP Phone Logging out of Virtual OfficeTroubleshooting Virtual Office Part 1 Troubleshooting Virtual OfficeTroubleshooting Virtual Office Part 2 Normal Mode Using Media Gateway 1000BTroubleshooting Virtual Office Part 3 Local Mode Using Test Local ModeUsing Resume Normal Mode Troubleshooting MG 1000B Part 1 Troubleshooting MG 1000BTroubleshooting MG 1000B Part 2 Dial the Automatic Wake-Up Request FFC Using Hospitality featuresConfiguring Automatic Wake-Up To enter the time for an Automatic Wake-Up callDial the Automatic Wake-Up Verify FFC To cancel an Automatic Wake-Up callDial the Automatic Wake-Up Quit FFC To verify the time for the Automatic Wake-Up callTo change a meter Activating Message RegistrationTo read meters Press the Message Registration keyTo reset a meter to zero To enter cleaning status Using Maid IdentificationChanging the status of a room Displaying Room StatusTo read the status of a room 141 Accessing External Server Applications Flexible Feature Codes Part 1 Flexible Feature Codes FFCFlexible Feature Codes Part 2 Terms you should know Information display 147 148 149 Terms you should know 150 Regulatory and safety information EMC compliance Safety complianceOther DenAn regulatory notice for Japan Index 156 157 158 Page Copyright 2006-2007 Nortel Networks. All Rights Reserved