NETGEAR SC101 manual Common Problems and Solutions, Frequently Asked Questions

Reference Manual for the NETGEAR Storage Central SC101

Common Problems and Solutions

The table below lists common problems, and recommended actions.

Problem	Action
The SC101 is not working.	1.	Is the SC101 on, and does it have power?
		See “Restoring the Default Configuration” on page 7-6.
	2.	Is the SC101 status light lit?
		See page 2-4.
	3.	Is the SC101 connected correctly?
		See “Installation and Basic Configuration” on page 3-1.
New installation: I cannot access SC101	1.	Is the SC101 software installed correctly?
from my computer.
	2.	Did you cancel “Hardware Found” prompts during
		installation?
		Remove the software and re-install it. Go to “Installation
		and Basic Configuration” on page 3-1.
The SC101 worked before, but now it	1.	Reboot the PC.
doesn’t.
	2.	If the problem persists, reboot the router first, then the
“Add letter drive failed” message appears		SC101, and then the PC.
when creating a drive.
Drive used to work, now it doesn’t get a
drive letter, and it doesn’t show up in
Windows Explorer.
I am using a DHCP server, and the SC101	Either reboot the SC101 or restart the network so that the
either fails to get an IP Address or gets an	DHCP server clears this problem. The SC101 requires DHCP;
IP Address conflict.	you cannot use the SC101 on a network that has static only IP
	addresses.

Frequently Asked Questions

I cannot remember the SC101’s administration password.

The default administration login (admin) uses a default password of “password”. You can reset the SC101 to its default password with the Reset button. See “Restoring the Default Configuration” on page 7-6.

7-2

v1.0, September 2005