Chapter 1 FAQs and Troubleshooting
Faults FAQs and Troubleshooting
Symptom Access points do not get the expected configuration applied from a Wizard template.
Possible Cause An
Recommended Action Check the matching criteria by selecting Configure > Auto Update >
Auto-Managed Configuration > Assign Templates.
Faults FAQs and Troubleshooting
•Faults FAQs, page
•Faults Troubleshooting, page
Faults FAQs
•Q.Does acknowledging a fault clear it?
•Q.How can I remove cleared faults? They are taking up a lot of space in my database.
•Q.Why didn’t the fault color on the device tree change (it remains red) after I Acknowledged a P1 fault on an AP?
•Q.What traps are sent from the WLSE?
•Q.What traps are received by the WLSE?
•Q.Does a MIB or trap definition file exist for the WLSE?
•Q.What information is emailed in a fault notification?
•Q.Why I am not receiving any email fault notifications for low priority faults?
•Q.After I change the refresh rate in the Display Faults screen, why does it revert back to the default of 300 seconds when I log out, then log back in again?
•Q.Why is a fault that is set to one priority level reported as a different priority level?
•Q.If I have a large number of access points, 1,000 or more, will increasing the polling cycles for policies that report traps to the WLSE enable faster processing of the faults?
•Q.What happens to faults when radio management features are disabled using the radiomanager disable CLI command?
•Q.The Fault Summary table is displaying the SSID in hexagonal format (for example, "\x00\x00\x00\x00\x00\x00\x00\x00\x00"). What causes this?
Q.Does acknowledging a fault clear it?
A.No, it only removes it from the Active list. For a description of fault states, see the information on understanding fault states in the online help.
Q.How can I remove cleared faults? They are taking up a lot of space in my database.
A.Clearing a fault does not purge the fault itself. To purge the old faults: a. Select Devices > Discover > Inventory > Polling.
FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine
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