Cisco Systems OL-8376-01 manual 1-59, Possible Cause Someone has deleted the link

Chapter 1 FAQs and Troubleshooting

Admin FAQs and Troubleshooting

Symptom When using Internet Explorer 6.0 to install a new image on a WLSE from a repository located on a Windows XP machine, the progress bar does not appear in the Install Software Updates window. This problem also occurs when you use Internet Explorer 6.0 and a Windows XP system as a client to install a new image on a WLSE.

Possible Cause The Internet Explorer 6.0 browser on Windows XP does not come with the Java plug-in installed.

Recommended Action Before using a Windows XP machine as a remote repository to update WLSE software, review the Readme file that accompanies the software image on Cisco.com.

Symptom Cannot back up the WLSE configuration to a Windows 2000 or Windows XP Server.

Possible Cause The backup directory is not writable.

Recommended Action Set the directory to UNIX mode and make it write-enabled. For more information, see the backup and restore instructions in the online help or the User Guide for the CiscoWorks Wireless LAN Solution Engine, 2.13.

Symptom Cannot back up WLSE configuration to a remote server when using the secure file transfer option.

Possible Cause The shared key has changed on the remote server.

Recommended Action If you are sure this is a legitimate change, use the clearbackuphosts CLI command to clear the key that is stored on the WLSE. Then, rerun the backup.

Symptom The ACS Failed Login Report link is missing.

Possible Cause Someone has deleted the link.

Recommended Action This link requires a special procedure for recreating it. See the online help for the Links feature or the User Guide for the CiscoWorks Wireless LAN Solution Engine, Release 2.13 on Cisco.com.

Symptom When using the MS NT Domain authentication module, the user could not log in by using the domain password.

Possible Cause The incorrect hostname format may be entered for the primary domain controller

Recommended Action When entering the hostname for the domain controllers, you must use the WINS name (simple hostname) instead of an IP address or a fully qualified domain name.

Symptom If a redundant pair of WLSE Express systems are configured as active AAA RADIUS server and standby AAA RADIUS server and subsequently configured to be monitored by the WLSE, the “HA Standby AAA radius server Not Available” fault is generated and then clears shortly afterward.

This fault is generated at synchronization and failover whenever the standby AAA RADIUS server goes down.

FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine

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