Cisco Systems, Inc
Corporate Headquarters
Release
170 West Tasman Drive San Jose, CA
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS
Admin FAQs and Troubleshooting
C O N T E N T S
Preface
FAQs and Troubleshooting
Radio Interface Faults
Fault Descriptions
Access Point /Bridge Faults
AAA Server Faults
Conventions
Preface
Audience
Item
Product Documentation
Available Formats
Obtaining Documentation
Available Formats
Ordering Documentation
Cisco.com
Product Documentation DVD
viii
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Documentation Feedback
Obtaining Technical Assistance
Cisco Technical Support & Documentation Website
Obtaining Additional Publications and Information
Submitting a Service Request
Definitions of Service Request Severity
Page
General FAQs
FAQs and Troubleshooting
General FAQs and Troubleshooting
C H A P T E R
A.No
MIB Name
Description
General Troubleshooting
Symptom Cannot log into the system
–If the network cable is not connected, connect it
–The system cannot connect to the network
Symptom The system time or date is incorrect
Resolve the network DNS problem, then continue
Chapter 1 FAQs and Troubleshooting
Deployment Wizard Troubleshooting
1-10
Deployment Wizard Troubleshooting
Auto-ManagedConfiguration > Assign Templates
Faults FAQs and Troubleshooting
Faults FAQs
1-11
1-12
Q.What traps are sent from the WLSE?
Faults Troubleshooting
1-13
1-14
Symptom The Display Fault view is blank
1-15
Devices FAQs and Troubleshooting
Devices FAQs
1-16
Q.What is an invalid CDP seed?
Inventory Troubleshooting
Devices Troubleshooting
Discovery/Device Management Troubleshooting
AAA Server Troubleshooting
Recommended Action
Message
Possible Cause
1-18
Possible Cause
1-19
Message
Recommended Action
1-20
Symptom After creating a customized device name format, truncation of device names in displays such as device trees makes it difficult or impossible to distinguish one device from another
1-21
Configuration FAQs and Troubleshooting
Configuration FAQs
1-22
b.Select the SSHv1 for the SSH version
1-23
Q.What kinds of job logs are available?
1-24
Q.What is startup configuration template?
1-25
Configuration Troubleshooting
bridge irb
1-26
Auto-ManagedConfiguration > Assign Templates
aaa new-model
Firmware FAQs and Troubleshooting
Firmware FAQs
1-27
Firmware Troubleshooting
1-28
1-29
Symptom There is a time discrepancy in a job
1-30
Symptom An SNMP job fails
Telnet Credential Fields Required
Reports FAQs and Troubleshooting
Reports FAQs
1-31
Reports Troubleshooting
1-32
1-33
Symptom The Top N Busiest Clients report and the Client Statistics report display 0 zero values
b.Click jobvm.log
1-34
Configuration
Radio Manager FAQs and Troubleshooting
Radio Manager FAQs
Radio Monitoring
1-36
Auto Re-SiteSurvey
Miscellaneous
Configuration
Self Healing
When WLSE is used for initial setup
1-37
1-38
5,10,20,5
Auto Re-SiteSurvey
1-39
Add more APs to the coverage plan, or
Miscellaneous
1-40
Radio Manager Troubleshooting
1.Select Devices > Discover > Managed/Unmanaged
Location Manager
Sites FAQs and Troubleshooting
Sites FAQs
Assisted Site survey Wizard
1-42
AP Radio Scan
Radio Parameter Generation
Location Manager
Assisted Site Survey Wizard
1-43
1-44
AP Radio Scan
1-45
Q.In the Constraints and Goals step in the Assisted Site Survey Wizard, how do I select multiple channels in the channel list?
Radio Parameter Generation
Sites Troubleshooting
1-46
1-47
1-48
Leave the console open
Interference Detection
Intrusion Detection System FAQs
Detecting Rogue APs
APs in Scanning-OnlyMode
Q.How does WLSE detect rogue APs?
1-50
Detecting Rogue APs
1-51
WLSE considers hardware, both client and access points, to be trusted sources, and assumes that vendors are reporting the field correctly. WLSE expects only client machines and peripherals to emit beacons with the IBSS flag set it is very unlikely that an access point would emit an IBSS beacon. In rare cases, however, a malicious station can spoof the field. If this happens, WLSE will report whatever value the field is set to
1-52
–The rogue was not running
Interference Detection
Intrusion Detection System Troubleshooting
1-53
APs in Scanning-OnlyMode
1-54
Admin FAQs and Troubleshooting
Admin FAQs
1-55
Q.How can I verify the status of the database?
Description
Redundancy State
1-56
Redundancy State
Admin Troubleshooting
1-57
Description
1-58
–Users can log in using their local passwords
1-59
Possible Cause Someone has deleted the link
a.Select Faults > Manage Fault Settings
1-60
Viewing Log Files
Troubleshooting Tools for the WLSE Appliance
Generating Diagnostics for Technical Assistance
1-61
1-62
Internal AAA Server WLSE Express FAQs
Consolidating and Saving Log Files
Fault Descriptions
C H A P T E R
Related Setting
Access Point /Bridge Faults
Fault Description
Explanation
Explanation
Fault Description
Related Setting
Recommended Action
Explanation
Fault Description
Related Setting
Recommended Action
Explanation
Fault Description
Related Setting
Recommended Action
Explanation
Fault Description
Related Setting
Recommended Action
MIC is disabled for the
Fault Description
Related Setting
Explanation
Related Setting
Radio Interface Faults
Fault Description
Fault Description
Explanation
Fault Description
Related Setting
Recommended Action
Related Setting
2-10
Fault Description
Explanation
Related Setting
2-11
Fault Description
Explanation
Related Setting
2-12
Fault Description
Explanation
Fault Description
Verify RM Capability
2-13
Related Setting
Fault Description
IDS Intrusion Detection System Faults
2-14
Related Setting
Related Setting
2-15
Fault Description
Explanation
Related Setting
2-16
Fault Description
Explanation
Related Setting
2-17
Fault Description
Explanation
Related Setting
2-18
Fault Description
Explanation
Related Setting
2-19
Fault Description
Explanation
Related Setting
2-20
Fault Description
Explanation
Related Setting
2-21
Fault Description
Explanation
Fault Description
cd11IfStationRole from the
2-22
Related Setting
Related Setting
2-23
Fault Description
Explanation
Faults > Manage
Voice Faults
WLSE Faults
Fault Settings, then
Related Setting
2-25
Fault Description
Explanation
2-26
AAA Server Faults
Server Type
Fault Description
Related Setting
2-27
Fault Description
Server Type
Related Setting
2-28
Fault Description
Server Type
Related Setting
2-29
Fault Description
Server Type
Related Setting
2-30
Fault Description
Server Type
Fault Description
Switch Faults
2-31
Related Setting
Related Setting
2-32
Fault Description
Explanation
2-33
Router Fault
WLSM Faults
Fault Description
OL-8376-01
2-34
Chapter 2 Fault Descriptions WLSM Faults
IN-1
I N D E
1-62
IN-2
IN-3
IN-4
detection, frequency of
IN-5
IN-6
IN-7
IN-8
discovery log errors fault descriptions
IN-9
WLSE-WDSauthentication failed WLSM
management of multiple subnets
OL-8376-01
IN-10
Index