Chapter 1 FAQs and Troubleshooting
General FAQs and Troubleshooting
5.If no conditions are preventing the system from connecting to the network, contact Cisco’s Technical Assistance Center.
Symptom Cannot connect to the WLSE using a Web browser.
Possible Cause
–The system cannot connect to the network.
–HTTP or HTTPS is not enabled
–If connecting via HTTP, the IP address was not appended with :1741.
–The client system is not configured.
Recommended Action
1.Make sure that the system can connect to the network. Attempt to connect the system using a Web browser.
If you cannot connect, continue.
2.If you are attempting to connect via HTTP, verify that: The IP address is appended with :1741.
HTTP or HTTPs is enabled.
3.Verify that you are using a supported browser and the browser is configured correctly, and attempt to connect to the WLSE. For more information about browsers, see the Installation and Configuration Guide for the CiscoWorks Wireless LAN Solution Engine or the “Getting Started” section in the online help.
4.If you still cannot connect through the browser, continue to step 5.
5.At the system console, or through Telnet, verify that the Web Server and tomcat are running by entering the following:
# services status
If they are running, go to step 8. If they are not running continue to step 6.
6.Stop the system services by entering the following:
#services stop
7.Restart the system services by entering the following:
#services start
8.Try to connect the system using a Web browser. If you cannot connect, continue to the next step.
9.Reboot the system by entering the reload command.
For more information on the reload command, see the CLI appendix in the User Guide for the CiscoWorks Wireless LAN Solution Engine, Release 2.13.
10.If you still cannot connect to the system using a Web browser, contact Cisco’s Technical Assistance Center for assistance.
FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine
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