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Cisco Systems OL-8376-01 manual Symptom Cannot log into the system

Models: OL-8376-01

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Symptom Cannot log into the system.

Chapter 1 FAQs and Troubleshooting

General FAQs and Troubleshooting

Symptom When I try to access an access point web page through the WLSE, the following error message appears: Action Cancelled.

Possible Cause The SNMP user on the access point does not have enough rights.

Recommended Action Log in to the access point web interface, select Setup > Security > User Information, and make sure that the user corresponding to the SNMP community (which is set up in the WLSE under Discovery > Device Credentials) has been granted rights for the following: firmware, admin, and SNMP.

Symptom Cannot recover after incorrect setup program entry.

Possible Cause You entered incorrect text during the initial setup and want to fix the entry.

Recommended Action Exit setup by pressing Ctrl-c. Then run erase config to remove the incorrect installation information and rerun the setup program. If you use the erase config command to erase the previous WLSE configuration, and run the setup program again, you will be required to get a new certificate. Use the mkcert command or Admin > Appliance > Security > SSL (HTTPS).

Symptom Cannot log into the system.

Possible Cause You did not run the setup program to create an initial system configuration or you lost all the user account passwords.

Recommended Action

1.Did you run the setup program after booting the system for the first time? If no, run the setup program.

If yes, continue to the next step.

2.Do you know the password for any system user accounts?

If no, see Symptom Cannot log in as a system administrator., page 1-5.

If yes, continue to the next step.

3.If you are certain you entered a valid username and password, contact Cisco’s Technical Assistance Center for assistance.

Symptom Cannot log in as a system administrator.

Possible Cause All administrator passwords have been lost.

Recommended Action Perform the procedure from the “Managing the WLSE System via the CLI” chapter of the User Guide for the CiscoWorks Wireless LAN Solution Engine, Release 2.13 on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cwparent/cw_1105/wlse/2_13/index.ht m.

FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine

	OL-8376-01	1-5

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Cisco Systems OL-8376-01 manual Symptom Cannot log into the system

Contents

Release Corporate HeadquartersCisco Systems, Inc 170 West Tasman Drive San Jose, CATHE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS Preface C O N T E N T SAdmin FAQs and Troubleshooting FAQs and TroubleshootingAccess Point /Bridge Faults Fault DescriptionsRadio Interface Faults AAA Server FaultsAudience PrefaceConventions ItemAvailable Formats Product DocumentationAvailable Formats Obtaining DocumentationProduct Documentation DVD Cisco.comOrdering Documentation viiiCisco Product Security Overview Reporting Security Problems in Cisco ProductsDocumentation Feedback Cisco Technical Support & Documentation Website Obtaining Technical AssistanceObtaining Additional Publications and Information Submitting a Service RequestDefinitions of Service Request Severity Page General FAQs and Troubleshooting FAQs and TroubleshootingGeneral FAQs C H A P T E RA.No Description MIB NameGeneral Troubleshooting Symptom Cannot log into the system –If the network cable is not connected, connect it –The system cannot connect to the network Symptom The system time or date is incorrect Resolve the network DNS problem, then continue 1-10 Deployment Wizard TroubleshootingChapter 1 FAQs and Troubleshooting Deployment Wizard TroubleshootingFaults FAQs Faults FAQs and TroubleshootingAuto-ManagedConfiguration > Assign Templates 1-11Q.What traps are sent from the WLSE? 1-121-13 Faults TroubleshootingSymptom The Display Fault view is blank 1-141-15 Devices FAQs and TroubleshootingDevices FAQs Q.What is an invalid CDP seed? 1-16Discovery/Device Management Troubleshooting Devices TroubleshootingInventory Troubleshooting AAA Server TroubleshootingPossible Cause MessageRecommended Action 1-18Message 1-19Possible Cause Recommended ActionSymptom After creating a customized device name format, truncation of device names in displays such as device trees makes it difficult or impossible to distinguish one device from another 1-201-21 Configuration FAQs and TroubleshootingConfiguration FAQs b.Select the SSHv1 for the SSH version 1-22Q.What kinds of job logs are available? 1-23Q.What is startup configuration template? 1-241-25 Configuration Troubleshootingbridge irb Auto-ManagedConfiguration > Assign Templates 1-26Firmware FAQs Firmware FAQs and Troubleshootingaaa new-model 1-271-28 Firmware TroubleshootingSymptom There is a time discrepancy in a job 1-29Symptom An SNMP job fails 1-30Reports FAQs Reports FAQs and TroubleshootingTelnet Credential Fields Required 1-311-32 Reports TroubleshootingSymptom The Top N Busiest Clients report and the Client Statistics report display 0 zero values 1-331-34 b.Click jobvm.logRadio Manager FAQs Radio Manager FAQs and TroubleshootingConfiguration Radio MonitoringMiscellaneous Auto Re-SiteSurvey1-36 ConfigurationSelf Healing When WLSE is used for initial setup1-37 5,10,20,5 1-38Add more APs to the coverage plan, or 1-39Auto Re-SiteSurvey Miscellaneous1-40 Radio Manager Troubleshooting1.Select Devices > Discover > Managed/Unmanaged Sites FAQs Sites FAQs and TroubleshootingLocation Manager Assisted Site survey WizardRadio Parameter Generation AP Radio Scan1-42 Location Manager1-43 Assisted Site Survey Wizard1-44 AP Radio Scan 1-45Q.In the Constraints and Goals step in the Assisted Site Survey Wizard, how do I select multiple channels in the channel list? Radio Parameter Generation Sites Troubleshooting1-46 1-47 Leave the console open 1-48Detecting Rogue APs Intrusion Detection System FAQsInterference Detection APs in Scanning-OnlyModeQ.How does WLSE detect rogue APs? 1-50Detecting Rogue APs WLSE considers hardware, both client and access points, to be trusted sources, and assumes that vendors are reporting the field correctly. WLSE expects only client machines and peripherals to emit beacons with the IBSS flag set it is very unlikely that an access point would emit an IBSS beacon. In rare cases, however, a malicious station can spoof the field. If this happens, WLSE will report whatever value the field is set to 1-51–The rogue was not running 1-521-53 Intrusion Detection System TroubleshootingInterference Detection APs in Scanning-OnlyMode1-54 Admin FAQs and TroubleshootingAdmin FAQs Q.How can I verify the status of the database? 1-55Description Redundancy State1-56 1-57 Admin TroubleshootingRedundancy State Description–Users can log in using their local passwords 1-58Possible Cause Someone has deleted the link 1-591-60 a.Select Faults > Manage Fault SettingsGenerating Diagnostics for Technical Assistance Troubleshooting Tools for the WLSE ApplianceViewing Log Files 1-611-62 Internal AAA Server WLSE Express FAQsConsolidating and Saving Log Files C H A P T E R Fault DescriptionsFault Description Access Point /Bridge FaultsRelated Setting ExplanationRelated Setting Fault DescriptionExplanation Recommended ActionRelated Setting Fault DescriptionExplanation Recommended ActionRelated Setting Fault DescriptionExplanation Recommended ActionRelated Setting Fault DescriptionExplanation Recommended ActionRelated Setting Fault DescriptionMIC is disabled for the ExplanationFault Description Radio Interface FaultsRelated Setting Fault DescriptionRelated Setting Fault DescriptionExplanation Recommended ActionFault Description 2-10Related Setting ExplanationFault Description 2-11Related Setting ExplanationFault Description 2-12Related Setting Explanation2-13 Verify RM CapabilityFault Description Related Setting2-14 IDS Intrusion Detection System FaultsFault Description Related SettingFault Description 2-15Related Setting ExplanationFault Description 2-16Related Setting ExplanationFault Description 2-17Related Setting ExplanationFault Description 2-18Related Setting ExplanationFault Description 2-19Related Setting ExplanationFault Description 2-20Related Setting ExplanationFault Description 2-21Related Setting Explanation2-22 cd11IfStationRole from theFault Description Related SettingFault Description 2-23Related Setting ExplanationWLSE Faults Voice FaultsFaults > Manage Fault Settings, thenFault Description 2-25Related Setting ExplanationServer Type AAA Server Faults2-26 Fault DescriptionFault Description 2-27Related Setting Server TypeFault Description 2-28Related Setting Server TypeFault Description 2-29Related Setting Server TypeFault Description 2-30Related Setting Server Type2-31 Switch FaultsFault Description Related SettingFault Description 2-32Related Setting ExplanationWLSM Faults Router Fault2-33 Fault DescriptionOL-8376-01 2-34Chapter 2 Fault Descriptions WLSM Faults I N D E IN-1IN-2 1-62IN-3 IN-4 IN-5 detection, frequency ofIN-6 IN-7 IN-8 WLSE-WDSauthentication failed WLSM IN-9discovery log errors fault descriptions management of multiple subnetsOL-8376-01 IN-10Index