Release
Corporate Headquarters
Cisco Systems, Inc
170 West Tasman Drive San Jose, CA
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS
Preface
C O N T E N T S
Admin FAQs and Troubleshooting
FAQs and Troubleshooting
Access Point /Bridge Faults
Fault Descriptions
Radio Interface Faults
AAA Server Faults
Audience
Preface
Conventions
Item
Available Formats
Product Documentation
Available Formats
Obtaining Documentation
Product Documentation DVD
Cisco.com
Ordering Documentation
viii
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Documentation Feedback
Cisco Technical Support & Documentation Website
Obtaining Technical Assistance
Obtaining Additional Publications and Information
Submitting a Service Request
Definitions of Service Request Severity
Page
General FAQs and Troubleshooting
FAQs and Troubleshooting
General FAQs
C H A P T E R
A.No
Description
MIB Name
General Troubleshooting
Symptom Cannot log into the system
–If the network cable is not connected, connect it
–The system cannot connect to the network
Symptom The system time or date is incorrect
Resolve the network DNS problem, then continue
1-10
Deployment Wizard Troubleshooting
Chapter 1 FAQs and Troubleshooting
Deployment Wizard Troubleshooting
Faults FAQs
Faults FAQs and Troubleshooting
Auto-ManagedConfiguration > Assign Templates
1-11
Q.What traps are sent from the WLSE?
1-12
1-13
Faults Troubleshooting
Symptom The Display Fault view is blank
1-14
1-15
Devices FAQs and Troubleshooting
Devices FAQs
Q.What is an invalid CDP seed?
1-16
Discovery/Device Management Troubleshooting
Devices Troubleshooting
Inventory Troubleshooting
AAA Server Troubleshooting
Possible Cause
Message
Recommended Action
1-18
Message
1-19
Possible Cause
Recommended Action
Symptom After creating a customized device name format, truncation of device names in displays such as device trees makes it difficult or impossible to distinguish one device from another
1-20
1-21
Configuration FAQs and Troubleshooting
Configuration FAQs
b.Select the SSHv1 for the SSH version
1-22
Q.What kinds of job logs are available?
1-23
Q.What is startup configuration template?
1-24
1-25
Configuration Troubleshooting
bridge irb
Auto-ManagedConfiguration > Assign Templates
1-26
Firmware FAQs
Firmware FAQs and Troubleshooting
aaa new-model
1-27
1-28
Firmware Troubleshooting
Symptom There is a time discrepancy in a job
1-29
Symptom An SNMP job fails
1-30
Reports FAQs
Reports FAQs and Troubleshooting
Telnet Credential Fields Required
1-31
1-32
Reports Troubleshooting
Symptom The Top N Busiest Clients report and the Client Statistics report display 0 zero values
1-33
1-34
b.Click jobvm.log
Radio Manager FAQs
Radio Manager FAQs and Troubleshooting
Configuration
Radio Monitoring
Miscellaneous
Auto Re-SiteSurvey
1-36
Configuration
Self Healing
When WLSE is used for initial setup
1-37
5,10,20,5
1-38
Add more APs to the coverage plan, or
1-39
Auto Re-SiteSurvey
Miscellaneous
1-40
Radio Manager Troubleshooting
1.Select Devices > Discover > Managed/Unmanaged
Sites FAQs
Sites FAQs and Troubleshooting
Location Manager
Assisted Site survey Wizard
Radio Parameter Generation
AP Radio Scan
1-42
Location Manager
1-43
Assisted Site Survey Wizard
1-44
AP Radio Scan
1-45
Q.In the Constraints and Goals step in the Assisted Site Survey Wizard, how do I select multiple channels in the channel list?
Radio Parameter Generation
Sites Troubleshooting
1-46
1-47
Leave the console open
1-48
Detecting Rogue APs
Intrusion Detection System FAQs
Interference Detection
APs in Scanning-OnlyMode
Q.How does WLSE detect rogue APs?
1-50
Detecting Rogue APs
WLSE considers hardware, both client and access points, to be trusted sources, and assumes that vendors are reporting the field correctly. WLSE expects only client machines and peripherals to emit beacons with the IBSS flag set it is very unlikely that an access point would emit an IBSS beacon. In rare cases, however, a malicious station can spoof the field. If this happens, WLSE will report whatever value the field is set to
1-51
–The rogue was not running
1-52
1-53
Intrusion Detection System Troubleshooting
Interference Detection
APs in Scanning-OnlyMode
1-54
Admin FAQs and Troubleshooting
Admin FAQs
Q.How can I verify the status of the database?
1-55
Description
Redundancy State
1-56
1-57
Admin Troubleshooting
Redundancy State
Description
–Users can log in using their local passwords
1-58
Possible Cause Someone has deleted the link
1-59
1-60
a.Select Faults > Manage Fault Settings
Generating Diagnostics for Technical Assistance
Troubleshooting Tools for the WLSE Appliance
Viewing Log Files
1-61
1-62
Internal AAA Server WLSE Express FAQs
Consolidating and Saving Log Files
C H A P T E R
Fault Descriptions
Fault Description
Access Point /Bridge Faults
Related Setting
Explanation
Related Setting
Fault Description
Explanation
Recommended Action
Related Setting
Fault Description
Explanation
Recommended Action
Related Setting
Fault Description
Explanation
Recommended Action
Related Setting
Fault Description
Explanation
Recommended Action
Related Setting
Fault Description
MIC is disabled for the
Explanation
Fault Description
Radio Interface Faults
Related Setting
Fault Description
Related Setting
Fault Description
Explanation
Recommended Action
Fault Description
2-10
Related Setting
Explanation
Fault Description
2-11
Related Setting
Explanation
Fault Description
2-12
Related Setting
Explanation
2-13
Verify RM Capability
Fault Description
Related Setting
2-14
IDS Intrusion Detection System Faults
Fault Description
Related Setting
Fault Description
2-15
Related Setting
Explanation
Fault Description
2-16
Related Setting
Explanation
Fault Description
2-17
Related Setting
Explanation
Fault Description
2-18
Related Setting
Explanation
Fault Description
2-19
Related Setting
Explanation
Fault Description
2-20
Related Setting
Explanation
Fault Description
2-21
Related Setting
Explanation
2-22
cd11IfStationRole from the
Fault Description
Related Setting
Fault Description
2-23
Related Setting
Explanation
WLSE Faults
Voice Faults
Faults > Manage
Fault Settings, then
Fault Description
2-25
Related Setting
Explanation
Server Type
AAA Server Faults
2-26
Fault Description
Fault Description
2-27
Related Setting
Server Type
Fault Description
2-28
Related Setting
Server Type
Fault Description
2-29
Related Setting
Server Type
Fault Description
2-30
Related Setting
Server Type
2-31
Switch Faults
Fault Description
Related Setting
Fault Description
2-32
Related Setting
Explanation
WLSM Faults
Router Fault
2-33
Fault Description
OL-8376-01
2-34
Chapter 2 Fault Descriptions WLSM Faults
I N D E
IN-1
IN-2
1-62
IN-3
IN-4
IN-5
detection, frequency of
IN-6
IN-7
IN-8
WLSE-WDSauthentication failed WLSM
IN-9
discovery log errors fault descriptions
management of multiple subnets
OL-8376-01
IN-10
Index