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Cisco Systems OL-8376-01 manual 2-34, Fault Descriptions WLSM Faults

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Chapter 2 Fault Descriptions

WLSM Faults

FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine

2-34	OL-8376-01

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Cisco Systems OL-8376-01 manual 2-34, Fault Descriptions WLSM Faults

Contents

Corporate Headquarters ReleaseCisco Systems, Inc 170 West Tasman Drive San Jose, CATHE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS C O N T E N T S PrefaceAdmin FAQs and Troubleshooting FAQs and TroubleshootingFault Descriptions Access Point /Bridge FaultsRadio Interface Faults AAA Server FaultsPreface AudienceConventions ItemProduct Documentation Available FormatsObtaining Documentation Available FormatsCisco.com Product Documentation DVDOrdering Documentation viiiReporting Security Problems in Cisco Products Documentation FeedbackCisco Product Security Overview Obtaining Technical Assistance Cisco Technical Support & Documentation WebsiteSubmitting a Service Request Definitions of Service Request SeverityObtaining Additional Publications and Information Page FAQs and Troubleshooting General FAQs and TroubleshootingGeneral FAQs C H A P T E RA.No MIB Name DescriptionGeneral Troubleshooting Symptom Cannot log into the system –If the network cable is not connected, connect it –The system cannot connect to the network Symptom The system time or date is incorrect Resolve the network DNS problem, then continue Deployment Wizard Troubleshooting 1-10Chapter 1 FAQs and Troubleshooting Deployment Wizard TroubleshootingFaults FAQs and Troubleshooting Faults FAQsAuto-ManagedConfiguration > Assign Templates 1-111-12 Q.What traps are sent from the WLSE?Faults Troubleshooting 1-131-14 Symptom The Display Fault view is blankDevices FAQs and Troubleshooting Devices FAQs1-15 1-16 Q.What is an invalid CDP seed?Devices Troubleshooting Discovery/Device Management TroubleshootingInventory Troubleshooting AAA Server TroubleshootingMessage Possible CauseRecommended Action 1-181-19 MessagePossible Cause Recommended Action1-20 Symptom After creating a customized device name format, truncation of device names in displays such as device trees makes it difficult or impossible to distinguish one device from anotherConfiguration FAQs and Troubleshooting Configuration FAQs1-21 1-22 b.Select the SSHv1 for the SSH version1-23 Q.What kinds of job logs are available?1-24 Q.What is startup configuration template?Configuration Troubleshooting bridge irb1-25 1-26 Auto-ManagedConfiguration > Assign TemplatesFirmware FAQs and Troubleshooting Firmware FAQsaaa new-model 1-27Firmware Troubleshooting 1-281-29 Symptom There is a time discrepancy in a job1-30 Symptom An SNMP job failsReports FAQs and Troubleshooting Reports FAQsTelnet Credential Fields Required 1-31Reports Troubleshooting 1-321-33 Symptom The Top N Busiest Clients report and the Client Statistics report display 0 zero valuesb.Click jobvm.log 1-34Radio Manager FAQs and Troubleshooting Radio Manager FAQsConfiguration Radio MonitoringAuto Re-SiteSurvey Miscellaneous1-36 ConfigurationWhen WLSE is used for initial setup 1-37Self Healing 1-38 5,10,20,51-39 Add more APs to the coverage plan, orAuto Re-SiteSurvey MiscellaneousRadio Manager Troubleshooting 1.Select Devices > Discover > Managed/Unmanaged1-40 Sites FAQs and Troubleshooting Sites FAQsLocation Manager Assisted Site survey WizardAP Radio Scan Radio Parameter Generation1-42 Location ManagerAssisted Site Survey Wizard 1-431-44 1-45 Q.In the Constraints and Goals step in the Assisted Site Survey Wizard, how do I select multiple channels in the channel list?AP Radio Scan Sites Troubleshooting 1-46Radio Parameter Generation 1-47 1-48 Leave the console openIntrusion Detection System FAQs Detecting Rogue APsInterference Detection APs in Scanning-OnlyMode1-50 Detecting Rogue APsQ.How does WLSE detect rogue APs? 1-51 WLSE considers hardware, both client and access points, to be trusted sources, and assumes that vendors are reporting the field correctly. WLSE expects only client machines and peripherals to emit beacons with the IBSS flag set it is very unlikely that an access point would emit an IBSS beacon. In rare cases, however, a malicious station can spoof the field. If this happens, WLSE will report whatever value the field is set to1-52 –The rogue was not runningIntrusion Detection System Troubleshooting 1-53Interference Detection APs in Scanning-OnlyModeAdmin FAQs and Troubleshooting Admin FAQs1-54 1-55 Q.How can I verify the status of the database?Redundancy State 1-56Description Admin Troubleshooting 1-57Redundancy State Description1-58 –Users can log in using their local passwords1-59 Possible Cause Someone has deleted the linka.Select Faults > Manage Fault Settings 1-60Troubleshooting Tools for the WLSE Appliance Generating Diagnostics for Technical AssistanceViewing Log Files 1-61Internal AAA Server WLSE Express FAQs Consolidating and Saving Log Files1-62 Fault Descriptions C H A P T E RAccess Point /Bridge Faults Fault DescriptionRelated Setting ExplanationFault Description Related SettingExplanation Recommended ActionFault Description Related SettingExplanation Recommended ActionFault Description Related SettingExplanation Recommended ActionFault Description Related SettingExplanation Recommended ActionFault Description Related SettingMIC is disabled for the ExplanationRadio Interface Faults Fault DescriptionRelated Setting Fault DescriptionFault Description Related SettingExplanation Recommended Action2-10 Fault DescriptionRelated Setting Explanation2-11 Fault DescriptionRelated Setting Explanation2-12 Fault DescriptionRelated Setting ExplanationVerify RM Capability 2-13Fault Description Related SettingIDS Intrusion Detection System Faults 2-14Fault Description Related Setting2-15 Fault DescriptionRelated Setting Explanation2-16 Fault DescriptionRelated Setting Explanation2-17 Fault DescriptionRelated Setting Explanation2-18 Fault DescriptionRelated Setting Explanation2-19 Fault DescriptionRelated Setting Explanation2-20 Fault DescriptionRelated Setting Explanation2-21 Fault DescriptionRelated Setting Explanationcd11IfStationRole from the 2-22Fault Description Related Setting2-23 Fault DescriptionRelated Setting ExplanationVoice Faults WLSE FaultsFaults > Manage Fault Settings, then2-25 Fault DescriptionRelated Setting ExplanationAAA Server Faults Server Type2-26 Fault Description2-27 Fault DescriptionRelated Setting Server Type2-28 Fault DescriptionRelated Setting Server Type2-29 Fault DescriptionRelated Setting Server Type2-30 Fault DescriptionRelated Setting Server TypeSwitch Faults 2-31Fault Description Related Setting2-32 Fault DescriptionRelated Setting ExplanationRouter Fault WLSM Faults2-33 Fault Description2-34 Chapter 2 Fault Descriptions WLSM FaultsOL-8376-01 IN-1 I N D E1-62 IN-2IN-3 IN-4 detection, frequency of IN-5IN-6 IN-7 IN-8 IN-9 WLSE-WDSauthentication failed WLSMdiscovery log errors fault descriptions management of multiple subnetsIN-10 IndexOL-8376-01